What are the responsibilities and job description for the Patient Service Representative position at Foot & Ankle Institute?
About Us
Since 1981, Foot and Ankle Institute has been offering a variety of treatments and procedures to provide the best foot and ankle care to all our patients. Foot and Ankle Institute is a full-service podiatric facility with 8 board certified podiatrists that treat conditions such as heel pain, wound care, neuropathy and more. We provide services including weight-bearing CT scans, total ankle replacement, and have a surgery center available.
The Patient Service Representative is responsible for providing excellent customer service to patients and visitors. The primary duties include greeting patients and visitors, answering phones, scheduling appointments, and processing patient paperwork. The Patient Service Representative will also assist with billing and insurance verification, maintain patient records, and handle a variety of administrative tasks.
Additional responsibilities may include:
- Collecting payments and co-pays
- Entering patient data into the electronic health system
- Answering incoming phone calls
- Maintaining a clean and organized front desk area
- Assisting with patient check-in and check-out processes
- Communicating with physicians and other healthcare professionals
- Ensuring patient confidentiality and adhering to HIPAA regulations
- Providing information and assistance to patients regarding clinic services
The ideal candidate for this position should have excellent communication and interpersonal skills, be detail-oriented and organized, and have a positive and professional attitude. Previous experience in a medical office setting or customer service role is preferred. Additionally, knowledge of medical terminology and electronic health record systems may be beneficial. Pay will be based on previous experience.
Job Type: Full-time
Pay: From $14.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
Salary : $14