Demo

Patient Service Representative Float

Sonora Quest Laboratories
Bullhead, AZ Full Time
POSTED ON 4/14/2025
AVAILABLE BEFORE 5/11/2025
Job Summary:
The Phlebotomy Tech I Float position at Sonora Quest Laboratories offers an exciting opportunity to work in a dynamic and fast-paced laboratory environment. As a key member of our team, you will be responsible for collecting and processing biological specimens, accurately entering patient information into our computer system, and preparing samples for analytical testing. This role requires excellent communication and organizational skills, as well as the ability to work effectively in a team environment. If you are a motivated and detail-oriented individual looking for a challenging and rewarding career opportunity, we encourage you to apply for this position.

Responsibilities and Duties:
1. Specimen Collection: Collect blood and other biological specimens from patients in various locations, including hospitals, patient service centers, and mobile diagnostic services. Ensure correct patient identification and specimen integrity using appropriate techniques for all age groups.

2. Specimen Processing: Accurately enter patient demographics, location, physician data, tests requested, time and date of collection, clinical information, and other pertinent data found on requisitions and computer-generated orders. Verify accuracy of entered information and appropriateness of received specimens. Aliquot and label specimens according to established departmental procedures and practices, delivering them to the technical area in a timely manner or perform initial processing and preparation of samples for transport.

3. Quality and Productivity: Focus on quality by ensuring all work performed is accurate and complete. Complete documents legibly and accurately per site protocol, following established methods and practices. Maintain familiarity with departmental procedures, using appropriate documentation to record communications. Initiate computer-generated reports as required for patient reporting and quality assurance monitoring. Meet departmental standards for productivity and quality as currently defined, actively participating and providing input to dept/system via committees or Six Sigma teams. Maintain acceptable specimen rejection rates and meet departmental standards for productivity and quality as currently defined.

4. Customer Service: Communicate courteously and professionally with internal and external customers, interacting with co-workers with an emphasis on teamwork and a focus on customer service. Resolve basic service issues, attending meetings and remaining current with internal/external communications, such as emails, newsletters, etc.

5. Professional Development: Participate in departmental financial responsibilities through the appropriate use of supplies and materials, avoiding excessive waste. Participate in department initiatives to reduce costs and improve service, demonstrating a commitment to error-free work environment and basic knowledge of billing.

Requirements:
• High school diploma or equivalent may be required dependent on state regulatory requirements.
• Basic knowledge of department resource materials.
• Completion of a phlebotomy program or phlebotomy experience.

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