What are the responsibilities and job description for the Automotive Service Writer/Advisor position at Footh Auto Sales & Service?
Job Overview
We are seeking a knowledgeable and customer-oriented Automotive Service Advisor to join the Footh Auto Family! In this role, you will serve as the primary point of contact for our customers, guiding them through their automotive service needs while ensuring a high level of satisfaction. Your expertise in automotive services will help facilitate effective communication between customers and technicians, ensuring that all service requests are accurately understood and addressed.
Responsibilities
- Greet customers promptly and professionally, addressing their automotive service needs.
- Conduct thorough assessments of customer concerns and provide accurate recommendations for necessary services.
- Prepare detailed service estimates and explain the scope of work to customers, including parts and labor costs.
- Upsell additional services based on customer needs and vehicle condition, enhancing overall customer satisfaction.
- Coordinate with technicians to ensure timely completion of services while maintaining quality standards.
- Manage service appointments and follow up with customers regarding their vehicle status.
- Maintain accurate records of customer interactions, service orders, and invoices.
- Stay informed about new products, services, and industry trends to provide knowledgeable advice to customers.
Skills
- Proficient in auto service management practices and procedures.
- Knowledgeable in automotive diagnostics, including air brake systems, oil changes, shocks struts, tire service, and auto body repair.
- Strong ability to upsell services effectively while maintaining customer trust.
- Familiarity with auto estimating processes to provide accurate quotes for services.
- Excellent communication skills with a focus on customer service excellence.
- Strong organizational skills with the ability to manage multiple tasks efficiently in a fast-paced environment.
- A proactive approach to problem-solving with attention to detail.
Join our team as an Automotive Service Advisor where your expertise will make a significant impact on our customer's experience and satisfaction!
Job Type: Full-time
Pay: $40,000.00 - $60,000.00 per year
Benefits:
- Health insurance
Shift:
- Day shift
Work Days:
- Monday to Friday
- No weekends
License/Certification:
- Driver's License (Preferred)
Ability to Commute:
- South Saint Paul, MN 55075 (Required)
Ability to Relocate:
- South Saint Paul, MN 55075: Relocate before starting work (Required)
Work Location: In person
Salary : $40,000 - $60,000