Resident Property Manager

Resident Property Manager

Job Description

Title: Resident Property Manager

Reports to: Director of Property Management

Supervises: Resident Service Coordinator

Paid time off: 10 days

Who are we: Foothills Property Management, located in Anderson, SC is a full service property management company. We don’t just manage properties; We aim to consistently improve our services, offerings, and selves through further education and innovative thinking. 

Hiring and job turnover is the worst… we are looking for someone who is not just interested in this position, but a work place to settle in and make home. Someone who is not afraid to pick up the phone and have tough conversations. Someone who believes that team work makes the dream work. With the growth we have consistently experienced, we are looking for someone who is flexible and growth minded who can handle shifts as changes are required and beneficial to the team. 

Property management can be a tough environment as we handle evictions, request funds, and solve maintenance problems. We are looking for someone who is generally positive and can see the bright side to most situations. Someone who sees the value in building relationships and gets fulfillment in helping others and solving problems.

General Description: This is a full time position in which the person will be responsible for all aspects of the tenant experience with the help of a Resident Services Coordinator, Leasing Coordinator, and Maintenance Coordinator. This position has the potential to oversee the Resident Services Coordinator, while the Leasing Coordinator and Maintenance Coordinator report to the Director of Property Management. 

This position is Monday through Friday 8:55am-5pm with no weekend or holiday work required.

Responsibilities include:

• Managing a portfolio of 600 single family homes throughout the Anderson area
• Greet and assist walk-in guests in Foothills office, tenants, etc.
• General tenant management:
• Application Approval: Approve/Deny Applications based on the matrix.
• Leasing/New Move-In Completion: Accepting security deposit/rent, Review new move in packet with resident, ensure lease and proof of utilities is received prior to giving keys. Complete new move-ins and countersign leases
• Delinquency Oversight: Approve/Deny eviction filings based on Company Policy 
• Annual Inspection Review: Review the property condition: Determine if any lease violations need to be sent or if any maintenance is required.
• Lease Renewal Oversight: Determine new rental amounts, if renewal is recommended, and countersign leases
• Lease Violation Oversight: Ensure lease violations are completed by due date and determine if tenant charges or eviction is required.
• Tenant move out- leasing close out: Confirm move out date and review charges.
• Tenant insurance claims: Communication with insurance company regarding any claims submitted.
• Lease modifications: Review, process, approve all proposed lease modifications.
• Oversee Housing Authority Maintenance to ensure completion
• Onboarding existing tenants under new management
• Resident Conflict Resolution: Ensure tenant walk-ins, calls are being answered, and any problems being solved.  
• Ready inspections: Traveling to property to take 360 photos, marketing photos, and video tours.
• Advertising Review: Ensure property marketing is accurate and determine new rental rate
• Security Deposits:
• Reviewing move out inspection and determining tenant chargeback items
• Complete the security deposit disposition within expected timeframe
• Continuing education for legal compliance
• Oversee the Resident Service Coordinator- Following a 60-90 Day Review
• Support and oversee Resident Service Coordinator to ensure tasks are completed
• Lead weekly meetings with Resident Service Coordinator:
• Schedule/Complete team member reviews
• Lead Weekly one on one check ins
• Review and track PTO

Requirements include:

• Articulate and professional communication skills
• Ability to present information with a positive and refreshing outlook
• Bachelor's degree or equivalent experience required
• Property Management license required
• A strong moral and ethical foundation- integrity
• Attention to detail and organization
• Ability to work and communicate with a team
• Reliable transportation as local travel required- reimbursement for mileage using IRS standard rate