Sr. Director of Operations and Compliance

1. Have a basic knowledge of substance use disorders.
2. Recognize the importance of family, social networks, and community systems in the treatment and recovery process.
3. Respect the diversity and uniqueness of each person and organization we serve.
4. Recognize that a healthy work environment is maintained through the practice of mutual respect and healthy self-care.
5. Uphold the highest standard of customer service to clients, referents and all community partners.

• Oversees the strategic planning process, propose and finalize strategic objectives for the annual plan (agency annual goals) and monitor and report progress.  Provide recommendations for resources needed to support Fora’s goals.
• Oversees patient support services that increase patient satisifaction. Improve access to services while maintaining operational requirements to ensure that maximum staff productivity and residential bed night utilization is maintained.
• Develops qualitative and quantitative metrics, guidelines and standards to measure Fora’s efficiency and effectiveness. Evaluates processes and implements change based on need, efficiency and budgetary considerations. Identifies opportunities for improvement. 
• Serves as the organizational Privacy Officer, develops, manages, and implements processes to ensure the organization’s compliance with applicable federal and state HIPAA regulations and guidelines, particularly regarding the organization’s access to and use of protected health information (PHI)
• Oversees patient support services to include facilities, maintenance and nutritution teams, community partnership and workflows.
• Supports access and integration of services across all patient-facing teams of Fora Health. Identifies opportunities and offers plans from improvement. 
• Oversees agency response to risk, threats and emergencies to create an organized and effective response with the Director of Facilities, Director of Information Systems and clinical and medical teams
• Oversees facility usage, maintenance, and planning
• Oversees facility rentals.
• Coordinates facility seating and desk assignments and oversees room management
• Oversees operational hours and communication

• Acts as liaison to legal counsel as needed. 
• Provides guidance on compliance matters to Board of Directors and management.
• Assures that internal policies, procedures and practices are in alignment with regulatory requirements, licenses, accreditation, and contracts.
• Works closely with management staff to review and revise agency policies and procedures as scheduled.
• Oversees the accreditation processes for CARF, Oregon Health Authority, and NARR and ensures compliance with evolving standards and fostering a culture of continuous improvement.
• Works in collaboration with Director of Facilities, Medical and Clincal leadership on activities related to Risk Management, Infection Control, Health & Safety Committee, emergency procedures and defining meaningful outcome measures in these areas.
• Leads Operations Team to update policies, respond to pressing issues and coordinate workflows. 
• Co-Chairs the Health & Safety Committee and participates in Quality Improvement, Leadership, and other such committees as requested.
• May identify business and/or clinical practices that are inconsistent with the requirements of Fora’s payers and inform the Chief Executive Officer, Chief Financial Officer, the Chief Clinical Officer and the Chief Medical Officer.
• Communicates agency changes in programs, policies, and procedures and ensures all necessary staff stay apprised and that staff integrates changes into daily operations.
• Implement operational changes that increase profitability, efficiency and cost effectiveness.

• Attend all meetings and individual supervision as assigned.
• Attend and participate in Board meetings and committee meetings, as assigned
• Represent Fora Health at internal and external meetings and events
• Participate in projects as assigned by the Chief Executive Officer.

• Supervises the Quality Manager, Director of Access & Engagement, and the Facilities Director.
• Provides for ongoing growth and development of staff and supervisors, recognizing and enhancing their strengths and individual talents, while fostering trust and open communication.
• Motivates staff to be highly productive and creative by providing information, listening and empowering staff in decision-making and in developing quality service delivery.
• Manages and delegates employment interviews with applicants, completes paperwork and recommends for hire.
• Maintains and strengthens good working relationships with all team members.
• Provides regular supervision and coaching to direct reports.

•     Bachelor’s Degree
•     Five years management experience

• Superior verbal and written communication and interpersonal skills
• Proficient in reviewing and analyzing metrics from reports for budgeting and forecasting purposes
• Extremely proficient in Microsoft Office suite
• Strong organization and attention to detail skills
• Maintain confidentiality of sensitive information and documents
• Excellent analytical, initiative and problem-solving skills

• Social perceptiveness and service orientation
• Team development skills
•  Project management skills

• Verification of Sobriety, per Oregon Administrative Rules (OAR) standards
• DHS Background Check Approval or alternate Criminal History Check agency approval
• Successful completion of Drug Test upon hire
• Documentation of Tuberculian test and/or evaluation with negative results or evidence of non-communicability

• This position generally works in an indoor office environment with some travel between sites or to special events.
• Position requires on-call availability to respond to emergency situations during off-duty hours.
• Possible exposure to communicable diseases which can encompass a variety of illnesses and infections, including tuberculosis, Hepatitis A, B, and C, and HIV.
• Possible exposure to upset, angry, severely traumatized, disabled or emotionally disturbed adults, adolescents, and families.
• Exposure to potentially hazardous cleaning chemicals, personal protective equipment provided.

INTERNAL CANDIDATES: click here to apply via the employee intranet site

ABOUT FORA HEALTH

Looking for a meaningful career? At Fora Health, we employ a team of passionate, diverse and caring people who are committed to carrying out our mission to provide treatment, care and advocacy for all who are affected by substance use disorder. We are seeking dedicated individuals to join our experienced team of professionals in the fight to overcome the stigma of addiction and mental health. Come join one of Oregon’s largest and most reputable providers of substance use disorder and co-occurring mental health treatment for adults!

Fora Health is committed to providing a wide range of accessible, coordinated, and well-integrated services that benefit the community and support our clients to recover and to maintain recovery from addiction. To maintain an organizational culture which supports Fora's mission, each employee will, at a minimum:

1. Have knowledge of substance use disorders.
2. Recognize the importance of family, social networks, and community systems in the treatment and recovery process.
3. Respect the diversity and uniqueness of all people.
4. Recognize that a healthy work environment is maintained through the practice of mutual respect and healthy self-care.
5. Uphold the highest standard of customer service to clients, referents, and all community partners.

BENEFITS

• Kaiser medical insurance
• Comprehensive dental and vision insurance
• Employer-paid basic life and accidental death & dismemberment insurance
• Additional voluntary insurance (short-term disability insurance, supplemental group life insurance, accident & critical illness insurance, and pet insurance)
• Flexible Spending Account (FSA) for healthcare, dependent care and transportation costs
• 401K plan with Employer Matching up to 6%
• 4 weeks paid vacation, one floating holiday & sick leave
• 10 observed holidays, paid bereavement and paid jury duty days
• Flexible schedules
• Employee Assistance Program
• Discounted 24 Hour Fitness membership from $6.99/month
• One free employee meal on days worked at our Cherry Blossom location
• Online education tools for CEUs
• Critical shift compensation up to double hourly pay rate and shift premiums for certain positions
• Employee referral bonus
• Education grant program reimbursement for continuing education expenses after 90 days of employment
• Loan forgiveness for eligible medical and clinic positions
• Free parking at our two facilities

Employees may be eligible for education grants:

• National Health Service Corps (NHSC)
• NURSE Corps
• Public Service Loan Forgiveness (PSLF)

Fora Health is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Fora Health encourages applications from those who are in recovery. Please note that we require individuals in recovery to certify that they have at least six months of sobriety for non-patient facing positions or two years of continuous sobriety for patient-facing positions upon hire.

Fora Health is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Fora Health conducts a background check for all positions upon offer of employment. Government regulations, contractual requirements, or the duties of certain jobs may require us to take appropriate action to address prior criminal convictions.

Salary : $150,000 - $165,000