Sr. Director of Operations

Recipe for Success

Reser’s is the leading provider of fresh refrigerated foods for the supermarket and food service industries.  Family owned and operated, Reser’s has been a proud sponsor of good times at picnics, BBQs, and affordable family meals since 1950.  Reser’s family of brands include Reser’s American Classics, Main Street Bistro, Don Pancho, and more.  Reser’s operates facilities in the US, Mexico and actively supports the communities it serves.

Benefits and Culture

We offer a competitive compensation and benefits package designed to help employees live a healthier life, build rewarding careers and save for the future.  Reser’s offers choices whenever possible, because we recognize the diverse and ever-changing needs of our employees.  Full-time employee benefits include medical, dental, vision, AD&D, life, 401(k) with discretionary match, wellness programs, paid time off, company paid holidays and a variety of voluntary benefit options.

We strive to be Employer of Choice.  As one of our five cornerstones, this means that we go all-out to create an environment that shows we are committed to investing in employee growth and creating a culture of belonging where employees what to build a lasting career.  

Visit our website to learn more about our competitive benefit programs – https://resers.com/careers/#benefits

Reser’s Fine Foods – Job Description

Title: Senior Director, Operations

Location: Corporate

Reports to: Vice President, Operations

FLSA Status: Exempt

Job Summary:

The Senior Director of Operations will oversee multiple food manufacturing sites, ensuring operational excellence and efficiency. This role involves providing strategic leadership and coaching to General Managers and their teams, driving performance to meet and exceed company objectives.

Essential Position Functions: 

• Drive multi-site and cross functional operational excellence to achieve key performance targets, ensuring workplace safety, food safety, quality, cost, efficiency and people standards are met.

• Responsibility for Production, Maintenance, Scheduling, Sanitation, and Warehouse, Inventory Control as well as associated responsibilities in Safety, Quality Assurance, Human Resources, and other related areas.

• Support culture of continuous improvement, accountability, positive engagement and empowerment of employees.

• Responsible for the financial results of plant operations analyzing costs of plant improvements and leading cost improvement initiatives to support the attainment of organizational goals.

• Identify and implement process and procedures to drive continual improvement.

• Fosters a culture of workplace safety in leading by example.

• Develops specific short- and long-term goals and follows up ensuring progress of these goals, monitoring performance against key performance indicators.

• Works with the Vice President, Operations in the development of strategic planning initiatives, analyzing external and internal trends and practices to develop objectives, programs, and processes.

• Participates in planning, design, and coordination of improvements to existing facilities (remodels, major repairs, and maintenance projects), and facilitating set up and implementation of potential plant expansions. 

• Leads and directs the work of others.  Responsible for creating a cohesive and collaborative team environment.  

• Establishes and communicates clear performance objectives for the team to achieve, overseeing the operations of the team and/or department. Provides coaching for development and timely performance feedback.  

• Managerial responsibility for staff employment decisions in accordance with company policy.

• Identifies training needs, supporting employee development as part of planning for department succession plans

• Performs special projects and other related duties, as assigned.

• For candidates out of the area - Relocation to the Portland area will be required.  Relocation Package is available.

Education and Experience:

Bachelor’s degree in Industrial Engineering, Business, Food Science, or other related field is required. Master’s degree is preferred. A minimum of 10 years’ experience in a manufacturing facility and 5 years’ leadership experience in a multi-plant food manufacturing environment is required. Experience managing employee performance, safety, and regulatory compliance. 

Knowledge, Skills, and Abilities:

• Strong verbal and written communication skills are required; ability to communicate effectively at all levels within the organization. 

• Experience with leading process improvement and operational efficiency work.

• Proven track record of effectively leading change initiatives

• Ability to work effectively in a fast-paced, deadline driven environment.

• Knowledge of financial management, managing budgets and controlling expenses for operations

• Strong understanding of regulatory requirements and environmental and safety regulations.

• Demonstrated history of delivering on projects timely and within budget. 

• Must possess the ability to develop initiatives and goals and deliver results without day-to-day oversight.  

Physical Demands and Working Conditions: 

• Office, production, and warehouse environment.

• The environment may be wet or dry and temperatures may range from 0°F to 110°F.

• Flexible schedule may be required based on business needs.

Exempt only:  This position is eligible for a bonus based on company goals/performance.