Payment Operations Analyst, Digital Banking

COMPANY DESCRIPTION: Forbright is a nationwide full-service bank and lender helping accelerate the transition to a sustainable and low-carbon economy. Headquartered in Chevy Chase, Maryland, Forbright is committed to accelerating the transition to a sustainable economy by financing visionary leader in clean energy, healthcare, technology, financial services, real estate, and other industries with extraordinary service.

COMPANY CULTURE: We are a dynamic, high energy, fun, and fast-paced organization that has an exciting growth trajectory, meaningful mission, and embedded responsible environmental, social, and governance practices into our daily interactions. We offer our team members a culture of collaboration, inclusion, flexibility, recognition, and giving back. We look to hire individuals that are passionate about our mission, and who are motivated, customer and results-oriented, innovative, adaptable, and thoughtful.

COMPANY MISSION: We are a mission-driven institution. We operate a sound dynamic institution that is well capitalized, liquid, profitable and uses best practices to manage risk and assure compliance with laws and regulations. We use Forbright’s capital, capabilities, innovation, and expertise to help our clients succeed and contribute broadly to building a more sustainable future.

JOB SUMMARY: The Payment Operations Analyst, Digital Banking is responsible for delivering exemplary ACH & wire transfer services to our clients. This includes carrying out the daily operational responsibilities of handling payment-related tasks including ACH transactions, wire transfers, and other payment channels as they are launched.

DUTIES AND RESPONSIBILITIES:

• Process ACH transactions including high yield savings deposits, CDs, wire transfers, returned and/or rejected transactions, stop payments, research, customer updates and modifications, and origination file monitoring
• Approve transaction exceptions within delegated approval authority
• Monitor, research, and resolve unposted items
• Balancing incoming/outgoing transactions daily
• Process adjustment and dispute requests
• Research transaction and account inquiries
• Research and resolve wire validation errors, wire rejects, audit exceptions, audit requests, compliance requests, accounting reconciliation questions, customer wire inquires, and wire subpoena requests
• Comply with all bank policies, audit standards, regulatory mandates, and all required compliance training
• Perform other duties as assigned
  
  
  
  

QUALIFICATIONS:

• High School Diploma required; Associate’s or Bachelor’s Degree highly preferred
• 3 years of bank and payment operations experience required
• Prior item/check/payment processing experience
• Demonstrated knowledge of ACH processing and Nacha rules/regulations, and wire transfer functions required
• Accredited ACH Professional (AAP), Accredited Payments Risk Professional (APRP), and/or National Check Professional (NCP) certifications highly desired
• Knowledge of automated wire transfer software including Alacriti and FedLine highly preferred
• Functional knowledge/understanding of accounting concepts and process preferred
• Experience working in a fast paced, deadline driven environment
• Proficiency in the use of PC software tools for reports, audits, and analysis
• Strong attention to detail and organizational skills
• Ability to establish positive working relationships and collaboration across the organization
• Proven skills to handle multiple tasks and priorities in a fast-paced environment to ensure that deadlines are met
• Exceptional analytical and problem-solving skills
• Strong written and verbal communication skills
• Strong problem-solving skills
• Ability to work extended hours if needed, and with minimal supervision
  
  
  
  

The pay range for this position is below. The specific rate will depend on the successful candidate’s qualifications and prior experience. $60,000 (entry level qualifications) to $69,000 (highly experienced).

POSITION REQUIREMENTS: We are committed to creating an inclusive workplace where all employees are capable of performing their job position. Work is primarily conducted in an office setting while certain positions may allow for remote work through the use of technology at management discretion. The functions described below are representative of those to successfully perform duties of this job. Reasonable accommodations may be made to enable employees to perform the essential functions. While performing duties of this job, the employee may be regularly required for extended periods of time to:

• Remain in a stationary position
• Use hands and fingers
• Utilize a computer monitor with visual acuity
• Operate technology or other office machinery such as printers, scanners, etc
• Communicate clearly verbally and/or in writing with others
  
  
  
  

ADDITIONAL DUTIES: For Forbright Bank to remain efficient and nimble as a growing organization, team members are expected to exhibit a high level of flexibility regarding any duties that may be situationally assigned outside of this job description.

PERKS/BENEFITS:

• Comprehensive health, dental, and vision plans
• 4 weeks PTO
• 401k company match
• Metro SmartTrip benefits ($50/mo)
• Remote or hybrid work schedules for most positions
• Bonuses for purchasing solar panels, electric vehicles, biking to work, etc
• Paid subscriptions to Veterans Compost, Imperfect Foods, and more!
• Best Workplaces for Commuters 2023 & 2024 winner
• The Washington Post Top Workplaces 2023 & 2024 winner
• American Banker Best Banks to Work For 2023 winner
  
  
  
  

It is the policy of Forbright Bank to provide equal employment opportunities to all qualified individuals and to administer all aspects and conditions of pre-employment and employment without regard to protected characteristics.