Client Success Coordinator

The Client Success Coordinator (CSC) will work directly with assigned Client Success Manager(s) and Performance Coordinator(s) to support transactional client communication and internal project management. The CSC will take ownership of offer creative and accuracy, client approvals, campaign launch tracking, communication follow ups, and task management. They will have a focus on speed, accuracy, and proactive communication. This role is an entry-level position on the Client Success Team that helps build exposure to both internal teams, processes, and client communication.

WHAT YOU’LL DO -

• Partner with assigned pod to deliver best-in-class service dedicated accounts
• Proactively and regularly communicate with clients for offer requests, creative approvals, revisions, and status checks
• Work with Project Management and OEM teams to escalate priority tasks
• Provide front line support on content and creative proofing for accuracy
• Collect, compile, and distribute offers from client contacts with speed
• Support pod preparation for client calls, including scheduling the calls, sending call reminders to support show rate, and exporting reporting
• Manage call action items and field inbound requests for changes or updates
• Send clients documentation for OEM co-op claim reimbursement
• Support client satisfaction through email responsiveness, timely follow ups, and proactive communications
• Manage customer data and reports requests, and assist in making adjustments/changes to campaign info in Salesforce
• Be a part of creating a Client Success culture by advocating for the client cross-functionally and translating needs to internal teams
• Responsibly receive, transmit and handle consumer and customer data per company data handling agreements, work procedures and policies
• Review and follow data privacy practices, and company policies and guidelines.
• Additional duties as assigned

WHAT YOU BRING-

• Bachelor’s degree with 1-2 years of experience, or equivalent combination of education and/or experience
• 2 years in customer-service oriented role and/or 1 year in marketing or account management based role preferred
• Salesforce experience is a plus
• Strong empathy for customers and passion for growth
• Understands and sees value in building knowledge foundation in client success activities: onboarding, training, engagement, revenue expansion, and support
• Innovative and adaptable in process development
• Excellent organization, project management, and time management skills
• Superior communication and presentation skills – orally and in writing
• Must be eligible to legally work in the United States
• Atlanta-based (metro area) preferred

COMPENSATION-

• Salary - $45,000 - $55,000
• Monthly Profit Sharing
• Benefits
• Bonus Opportunities