What are the responsibilities and job description for the Customer Service and Clerk position at Forcemech International?
Job Title: Customer Service Clerk
Location: 4219 Clay Commerce Dr Ste 103, Katy TX 77449
Hours: 40 hours per week, Monday – Friday, 8:30 AM to 5:30 PM
About Forcemech:
Forcemech is a leading manufacturer and distributor of innovative mobility devices, renowned for our pioneering carbon fiber wheelchairs and top-quality products.
Job Summary:
We are seeking a Customer Service Clerk with strong mechanical skills to assist customers, troubleshoot technical issues, and provide product support. This role requires both excellent communication and hands-on problem-solving abilities.
Key Responsibilities:
- Respond to customer inquiries via phone and email.
- Process orders, returns, and exchanges efficiently.
- Maintain and update customer records in our CRM system.
- Assist with administrative tasks and prepare routine reports.
Qualifications:
- High school diploma or equivalent (Associate’s or Bachelor’s preferred).
- 1-3 years of experience in customer service and clerical roles.
- Proficient in Microsoft Office and familiar with CRM systems.
- Excellent verbal and written communication skills and strong organizational abilities.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Work Location: In person
Salary : $18 - $20