Business Development Strategist

Summary:

Ford Franchise is seeking a proactive and customer-focused Business Development Strategist for our Service Department. In this role, you will be the first point of contact for our service customers, primarily responsible for answering incoming calls and scheduling service appointments. You’ll ensure a seamless customer experience by effectively managing appointment bookings, providing information on service offerings, and maintaining detailed records in our CRM system. The ideal candidate will have excellent communication skills, a professional demeanor, and a strong commitment to customer satisfaction. Previous experience in a call center or automotive service environment is preferred. Join our dynamic team and help us deliver exceptional service to our customers!

Responsibilities:

• Answer incoming calls promptly and professionally, serving as the primary contact for service inquiries.
• Schedule service appointments accurately, coordinating with customers and service technicians.
• Provide detailed information on service offerings, promotions, and vehicle maintenance needs.
• Update and maintain customer records in the CRM system with accuracy and attention to detail.
• Follow up with customers regarding upcoming appointments, service reminders, and post-service feedback.
• Handle customer concerns or issues, escalating them to the appropriate personnel when necessary.
• Support the Service Department team with administrative tasks as needed to ensure smooth operations.
• Assist in maintaining a high level of customer satisfaction through courteous and efficient service.
• Monitor and manage service department email and voicemail, responding to inquiries in a timely manner.
• Contribute to achieving departmental goals by meeting or exceeding service appointment targets.

Qualifications:

• High school diploma or equivalent; some college or technical training is a plus.
• Previous experience in a call center, customer service, or automotive service environment preferred.
• Strong communication skills, both verbal and written.
• Excellent organizational skills with attention to detail and accuracy.
• Proficiency in using CRM software and basic computer applications (e.g., Microsoft Office).
• Ability to multitask and manage time effectively in a fast-paced environment.
• Professional and courteous phone manner with a customer-first attitude.
• Strong problem-solving skills and the ability to handle customer concerns calmly and effectively.
• Willingness to learn about automotive services and maintenance.
• Flexibility to work during business hours, including some evenings and weekends as needed.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus opportunities

People with a criminal record are encouraged to apply

Ability to Relocate:

• Charleston, WV 25387: Relocate before starting work (Preferred)

Work Location: In person