What are the responsibilities and job description for the Automotive Service Advisor/Consultant position at Ford of Harvey?
Our busy Service Department is in need of a professional experienced Automotive Service Advisor in our Ford of Harvey location. Our Service Advisors assist customers in caring for their cars/trucks by conveying the value of maintaining their vehicles in accordance with the manufacturer’s guidelines. The Service Advisor must establish and maintain positive relationships with our clients.
What You Do:
Perform service drive walk around inspections of customer vehicles and apply proper resources to accurately identify, verify and communicate clients' service needs. Record them along with current vehicle and client information on the repair order
Interact with customers to determine immediate service needs
Serve as a liaison between technicians and customers
Provide excellent customer service experience
Review service history, multipoint inspection results and recommend service to clients
Write and verify accurate repair orders and include supporting documentation to complete manufacturer’s warranty claims
Support service department goals by:
Improving sales of labor, parts, and accessories
Administer new and used vehicle warranty repairs in accordance with manufacturers requirements
Verify vehicle services are performed correctly upon completion by inspecting the vehicle prior to returning to customer
Perform an active vehicle delivery with customer when work is completed
Build and maintain knowledge of products and services via on-the-job activities and completion of manufacturer training
Successful attributes and skills:
Excellent communication skills and ability to be a team player
Ability to minimize and redirect customers frustrations
Trainable
Outgoing and friendly personality with great customer handling skills
Professional appearance
Strong organizational skills
Technical certification a plus
Manufacturer training certifications
Compensation and benefits:
Earnings range between $62k-$110K
Base range will be determined by competitive market rate for your skills, experience and performance
Bonuses are a part of your total compensation and will be based on achievement of specific business goals
Medical, Dental and Vision Plans
Vacation Time
401k Plan
Paid training
Vehicle discounts
Relocation assistance
Salary : $62,000 - $110,000
