What are the responsibilities and job description for the Field Service Technician position at Ford Office Technologies?
Join the area’s largest independent full-line authorized provider of the industry’s top-three manufacturers for copier, printer, and multi-function product (MFP) technology as a Field Service Technician.
The Field Service Technician with Ford Office Technologies is a professional who will travel to client locations and provide customer support for the installation and maintenance of network connected copiers, printers, and scanners.
Requires a combination of technical and critical thinking skills.
- Coordinate with the IT staff to assist in resolving underlying problems with the network or the need for any new firmware.
- Install and configure devices, identify, and resolve malfunctions/failures within the hardware or software system.
- Diagnosing and fixing equipment malfunctions or breakdowns, either on-site or remotely.
- Providing technical support to customers, answering queries, and resolving issues.
- Maintaining accurate records of installations, maintenance activities, and repairs. This may include creating service reports and updating documentation.
- Troubleshooting: Identifying and resolving technical problems, both proactively and reactively.
- Safety: Adhering to safety protocols and guidelines while working on-site.
- Complete required training.
- Obtain needed certifications especially for new products.
- Ensures exceptional customer service.
- Excellent communication ability.
- Comfortable working independently.
- Set goals with little supervision.
- Strong work ethic.
- Desire to achieve success through hard work and commitment.
- Valid driver's license.
- Proof of insurability.
OUR CORE VALUES
What are our core values? The answer may surprise you.
These are the redefined behaviors that drive our team every day.
Own It!
This is ‘our’ Company. Every decision we make is for the growth of the team and the benefit of our customers. I will use my entrepreneurial spirit in my actions, make choices with integrity, and consistently serve our clients with the mission and values of Ford Office Technologies.
Always Deliver
No challenge is beyond our ability. I thoroughly analyze, anticipate, and deliver a visionary solution to create a wow factor with every interaction.
Continually Improving
As an integral part of our thriving team, I am committed to constant improvement in every facet of my personal and professional life. Open-minded to any opportunity for change that could propel me and Ford Office Technologies closer to our goals. I will always strive to move forward, recognizing that to pause is to regress.
Innovative
With a clear vision of industry dominance, I tackle challenges head-on, blending my expertise and creativity with teamwork to develop innovative solutions to complex problems.
Optimistic
Always looking towards the future with hope and determination. Seeing challenges as opportunities and running toward our collective goals with enthusiasm. Success is not just an aspiration; it's a clear vision that I am always in pursuit of.
Contact Nicole Ross, HR Manager, with any questions by phone at (724) 691-6928 or by e-mail at nross@fordtech.com.
