What are the responsibilities and job description for the Clinical Patient Access Representative position at Forefront Dermatology?

Overview

The Patient Access Representative plays a vital role in ensuring efficient and effective scheduling for all Seacoast Dermatology clinics. This position is responsible for managing appointment schedules through the computer system, updating patient demographic and insurance information, and ensuring accurate and timely processing of data. The representative will actively manage provider schedules to optimize daily productivity and appointment volume.

Schedule :

Full-Time 40 hours per week

Monday - Friday, 8 : 00 AM - 5 : 00 PM

Location :

30 Borthwick Ave, STE 303, Portsmouth, NH 03801-7109

Here are just a few things we offer :

Access to health, dental, and vision insurance
Health Savings Account
Eligible for competitive PTO and Holiday pay
Company paid life insurance and long-term disability (full-time only)
Access to voluntary short term disability insurance (full-time only)
Access to supplemental life insurance
Additional insurance offerings to meet your needs
401K with employer match
Employee discount programs
And much more!

Responsibilities

Schedule and coordinate patient appointments via phone following company protocols, procedures and physician schedule templates when applicable.

Explain insurance and financial policies when scheduling appointments.

physician schedule templates when applicable.

Provide excellent customer service to all incoming callers by answering phones promptly and in polite, professional manner

Accurately document patient concerns

Explain insurance and financial policies when scheduling appointments.

Answer telephone, screen calls, take messages, and provide information according to protocol.

Maintain physician schedules, ensuring that all patients are scheduled properly and appointments are confirmed.

Answer telephone, screen calls, take messages, and provide information according to protocol.

Maintain physician schedules, ensuring that all patients are scheduled properly and appointments are confirmed.

Perform other related duties as assigned.

Qualifications

EDUCATION

High school diploma, GED / HSED, or equivalent.

KNOWLEDGE, SKILLS AND ABILITIES

1-2 years of recent medical office experience in a similar capacity is preferred.

Previous customer service experience is preferred.

Proficient in basic computer functions.

Ability to learn new software quickly.

Must possess excellent customer service, communication and organizational skills.

Ability to operate standard office equipment.

Ability to type a minimum of 40 wpm is preferred.

Must possess attention to detail.

Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.

Ability to respond positively to constructive criticism and direction from supervisors.

Must demonstrate professional appearance and manner at all times.

Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others.

Ability to maintain confidentiality of information.

For this position, the base pay range is $15.00- $23.00 per hour. Individual pay is determined by role, level, location, job related skills, experience, and relevant education, certification, or training.

Forefront will never request personal information, such as your social security number or banking information, via text or email. In addition, Forefront does not use external messaging applications such as WireApp or Skype to communicate with candidates. If you receive communication or requests of this nature, please delete them.

INDAMA

Salary : $15 - $23

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