Regional Clinic Coordinator

The Regional Clinic Coordinator, under the supervision of the clinic physician(s) and Regional Clinic Manager, promotes the values and mission statement of Forefront Dermatology and provides daily on-site leadership and effective management of clinic operations and ensures high levels of patient customer service, operational efficiency, physician, mid-level provider, and employee satisfaction. This position will be responsible for managing multiple clinics and will travel as needed to satellite clinics he/she is responsible for managing or as needed for special projects as assigned.

Here are just a few things we offer:

• Access to health, dental, and vision insurance
• Health Savings Account $500 matching contribution
• Eligible for PTO and Holiday pay
• Company paid life insurance and long-term disability (full-time only)
• Access to voluntary short term disability insurance (full-time only)
• Access to additional life insurance
• Eligible for Accident and Critical Illness Insurance, Hospital Indemnity and Cancer Guardian
• 401K with employer contribution
• Profit sharing
• Employee discounts
• And much more!

Leadership Duties

1. Maximizes clinic and team efficiency, productivity and teamwork of registered nurses, licensed practical nurses, medical assistants, histotechnicians, laboratory staff, and pathologist assistants by providing daily communication, supervision and direction in concordance with company philosophy, goals and objectives.
   1. Leads monthly department meetings (more frequent if needed) in each clinic directly supervised and ensures that time is productive.
      1. Submits meeting minutes to Regional Clinic Manager.
   2. Acts as a resource for trouble shooting process or equipment and electronic health record issues as they arise.
   3. Addresses and resolves departmental issues, brainstorms process improvement and work flow efficiency initiatives, and follows through on action plans for implementation of approved changes.
   4. Communicates regularly with Regional Clinic Manager.

1. Works with clinic leadership team to monitor direct clinic costs.
   1. Maintains clinic supply inventory including medical, office and cosmeceutical products
   2. Manages clinic labor costs
      1. Monitors overtime and extra time costs
      2. Monitors critical pay and or alternate clinic coverage costs
      3. Physician work days and to encourage net neutral vacation requests
2. Staff work schedules and time off requests
   1. Creates and/or reviews all clinical and reception staff work schedules and manages changes requested by staff or required to optimize clinic flow.
   2. Ensures preliminary schedules are created a minimum of three months in advance.
   3. Ensures final work schedules are posted two full pay periods in advance.   
   4. Approves PTO requests, maintaining adequate staffing levels on a daily basis. 
3. Payroll processing
   1. Reviews timesheets ensuring integrity of staff punches for adherence to scheduled hours and organization levels and approves hours for biweekly payroll processing
   2. Reviews payroll system reports to monitor staff overtime and extra time
4. Leads employee recruitment, selection, and hiring processes for all clinical and reception staff.
5. Leads new employee onboarding and training to ensure adequate skill set and adherence to all department policies and procedures.
6. Oversight or performance of Team Leader responsibilities
   1. Assists with addressing medical staff performance issues and completing annual staff performance evaluations per company policies.
   2. Ensures timely response to all phone messages, faxes, interdepartmental mail
   3. Responsible for attaining prior authorizations and maintaining a system to track from start to finish.
   4. Provides training and supervision to all new staff and ongoing training for existing staff including but not limited to corporate compliance (i.e. OSHA, HIPAA, Laser Safety) annual completion
7. CLIA (where applicable):
   1. 1. Prepares for and participates in CLIA surveys
      2. Under the direction of the Lab Director and Regional Clinic Manager, RCC is responsible for maintenance oversight of the quality control and quality assurance records. 
      3. Coordinates the scheduling and ensures that all Proficiency testing occurs in a timely manner for each proficiency test system where applicable.
      4. Coordinates troubleshooting actions with appropriate entities, (Technical Supervisor, manufacturers, consulting companies) when quality assurance, quality control, proficiency issues arise.
      5. Provides staff re-education or discipline as appropriate.
8. Manages time to serve the supervisory needs of all clinics and/or departments directly supervised and works hands on with providers and clinic staff as agreed upon by RCM and related to staffing need. This will be in an effort to maintain clinic skills and gain clinical understanding of workflow, patient quality and patient satisfaction.
9. Receives call-ins from all direct reports and arranges coverage of open shifts communicating with Team Leaders and RCM as needed.
10. Responsible for providing procedure estimates at patient request.
11. Coordinates job shadow/observation requests.
12. Responsible for triaging patient concerns with initial contact and elevating to Regional Clinic Manager as appropriate.
13. Responsible for facilitating practice promotion within the clinic and coordinating details of planned events.
14. Acts as a role model and subject matter expert for policies and procedures set in place by management, as well as working with new software or equipment.

Direct oversight and hands on participation of the following responsibilities:

Clinical Assistant Duties

1. Rooms patients and documents all vital information prior to exam with provider such as: 
   1. Chief complaint
   2. Medical History
   3. Family History
   4. Social history
   5. Review of systems
2. Scribes all information for the provider regarding the patient encounter including but not limited to:
   1. Physical exam
   2. Assessment
   3. Procedures
   4. Prescriptions
   5. Consents
   6. Operative/ Pathology reports
   7. Letters sent back to PCP and / or referring provider
3. Provides informed consents to patients prior to procedures
4. Assist the providers with or under the supervision of the providers to perform the following procedures but not limited to:
   1. Surgical photographs
   2. Biopsies – punch, DIF, and shave
   3. Excisions
   4. Electrodessication and curettage
   5. I&D
   6. Mohs micrographic skin cancer surgery (if clinic performs MOHS)
5. Works under the supervision of the providers to perform the following duties but limited to:
   1. Phototherapy (if clinic is equipped)
   2. Injections
   3. Koh preps
   4. Tzank preps
   5. Dermabrasion (if clinic offers this service)
   6. Patch testing
   7. Blue light (if clinic is equipped)
6. Provides post op wound care to patients following procedures.
7. Must continually learn and be able to explain new and existing dermatological conditions
8. Performs recording / maintaining patient logs including but not limited to biopsy (pathology) log and laboratory test log (outside lab log and lab log).
9. Performs other related duties as assigned.
10. Schedules and coordinates patient appointments following company protocols, procedures, and physician schedule templates when applicable

Clinical Receptionist Duties

1. Greets and registers patients for appointments
2. Entering or updating medical record in NextGen and demographic and insurance information in the EPM. 
3. Schedules and coordinates patient appointments following company protocols, procedures, and physician schedule templates when applicable
4. Explains insurance and financial policies when scheduling appointments.
5. Prepares electronic medical record and appropriate forms prior to rooming patients
6. Ensures the patients are kept informed when there is a delay in the appointment
7. Be able to open or close clinic according to policy. 
8. Assist in ordering and stocking of office supplies.

Performs other related duties as assigned.

Education

1. Minimum Post High-school education in a medical support field such as Medical Assistant, Licensed Practical Nurse, or Registered Nurse, is required.
2. Must hold current certification/licensure and must maintain certification/licensure throughout employment.

Knowledge, Skills and Abilities

1. Two years of previous experience in dermatology / Mohs Surgery is preferred.
2. Must maintain CPR Certification.
3. Must be able to travel as needed.
4. Demonstrated leadership experience. Must be able to demonstrate leadership by serving as an example to others with regard to professional behavior, handling multiple tasks, maintaining a positive attitude, and in response to organizational change.
5. Proficiency with Microsoft Word, Excel and Powerpoint.
6. Must possess excellent leadership, organizational, computer, and communication skills.
7. Ability to work effectively and cooperatively with staff, board, clients, and the public.
8. Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.
9. Ability to use time productively and contribute to high levels of company operational efficiency and effectiveness.
10. Ability to maintain confidentiality of information.

Forefront will never request personal information, such as your social security number or banking information, via text or email.  In addition, Forefront does not use external messaging applications such as WireApp or Skype to communicate with candidates.  If you receive communication or requests of this nature, delete them.