Admissions Advisor

GENERAL PURPOSE OF THE JOB:

We are seeking passionate, energetic and results-oriented Admissions Advisors. The Admissions role is responsible for increasing institution enrollment by working with prospective students through the enrollment process. The Admissions Advisor position represents the University in a positive and professional manner while recruiting qualified applicants for admission in accordance with state and federal accreditation and institutional policies and regulations, consistent with the highest ethical standards.

This is a full-time position that requires occasional evening and weekend availability.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following:

• Work with prospective students through their decision-making process by engaging in a consultative conversation to explore and understand students’ goals, needs and concerns. Present programmatic information in a professional, articulate, and confident manner and effectively communicate the value proposition of the university.
• Advise prospective applicants on the admissions process and opportunities at the University.
• Accurately document, maintain and track all prospective applicant interactions, information, and progression through the new student enrollment process in Salesforce (CRM).
• Primary point-of-contact for prospective new students.
• Be able to make 75-100 outbound calls, 25-50 SMS, and email per day using our communication software.
• Follow-up with all assigned inquiries as appropriate via phone, emails, and letters to schedule campus tours, events RSVPs, and face-to-face advising activities to achieve prompt contact and performance activity goals.
• Conduct campus tours with prospective students and their families while communicating the details and benefits of attending the University.
• Adhere to approved University admissions standards and materials to matriculate new students including phone call scripts and career planning.
• Complete all student enrollment documents and forms accurately.
• Support the our team-oriented work environment by maintaining a pleasant and professional attitude and appearance.
• Collaboration with other departments and offices across campus with data collection and problem solving.
• Must follow best practices and compliance with all University policies and procedures.
• Always uphold the highest levels of professionalism with high ethical conduct.
• Accurately and completely explain educational programs, expected outcomes, student services, and financial consideration to students, parents, and educators.
• Ability to continually learn product knowledge.
• Performs any other duties as required and assigned.

PREFERRED EXPERIENCE AND QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree required
• Graduate admissions, recruitment, or sales experience (2-5 years preferred)
• Excellent communication and organizational skills
• Excellent time management, ability to complete multiple tasks and high volume of work, mature, professional attitude and appearance
• Enrollment management software working knowledge, preferably Salesforce (TargetX)
• Admissions funnel management (Inquiry to Start). Ability to use data/student outcomes for informed decision-making
• Strong phone and computer skills

WORK SCHEDULE AND LOCATION

The work schedule for this position is primarily Monday – Friday, with occasional evenings and Saturdays as required. This position will be onsite for the initial training period of approximately 60-90 days, thereafter a hybrid-remote work schedule will be available.