What are the responsibilities and job description for the Account Manager position at Foresight Intelligence?
Foresight Intelligence is a privately held, self-funded and rapidly growing entrepreneurial data company. Foresight is focused on streamlining data revolutionizing industries such as construction, agriculture and beyond. We thrive on creativity, problem-solving and continuous improvement! It’s an exciting time of immense growth; we’ve built a powerful machine capable of processing massive amounts of data in a world where even a one second lag is too long. The timing is perfect for a lot of potential opportunities; while the work is challenging and the pace is fast, it’s also incredibly rewarding. As a team, we achieve more in one day than most do in a week. Together, we work hard, we have fun, we brainstorm, we love ideas, and we give high-fives in the hallway. If you are interested in working in an environment where your voice matters and where your actions have a direct positive impact on the team and on the customer, you are in the right place!
Reports To: Division President
Position Summary:
Foresight Intelligence has an exciting opportunity for the right individual. As a Foresight Intelligence Account Manager, you will be expertly managing multiple customer accounts. Your entrepreneurial attitude encourages laser focus on customer satisfaction, pushing boundaries, actively listening for nuances, and continuously improving efficiency in a fast-paced environment. You have passion and care about what you do and appreciate collaborating with your colleagues.
Job Duties and Responsibilities:
Physical Requirements:
Travel: up to 15%.
Competitive salary commensurate with experience
Reports To: Division President
Position Summary:
Foresight Intelligence has an exciting opportunity for the right individual. As a Foresight Intelligence Account Manager, you will be expertly managing multiple customer accounts. Your entrepreneurial attitude encourages laser focus on customer satisfaction, pushing boundaries, actively listening for nuances, and continuously improving efficiency in a fast-paced environment. You have passion and care about what you do and appreciate collaborating with your colleagues.
Job Duties and Responsibilities:
- Building relationships with key customer stakeholders and awareness of account activity.
- Consistently conducting customer account review calls throughout the year.
- Maintaining a positive and confident manner while conducting activities via telephone, email, and remote connections with range of non-technical and technical users.
- Coordinating issue resolution efforts with team members, customers and third parties.
- Logging all application-related requests completely and accurately in our Incident Management system
- Addressing Tier 1 user help questions.
- Proactively lead product update and conducting application training as needed
- Provide sales quotes, and log all sales-related requests completely and accurately in our CRM (Salesforce)
- Identify optimization opportunities for improving client retention, including weekly status reports and quarterly onsite visits to strategic accounts
- Driving process consistency and operational efficiency
- Proactively asking questions and seek assistance when needed
- Perform other related duties as required/assigned
- Bachelor's degree preferred and/or equivalent relevant professional experience required
- 5 years’ experience working as an Account Manager in SAAS environment required
- Experience working as a software trainer is a plus
- Financial background/experience including working with accounting systems a plus
- Excellent verbal and written communication skills
- Heavy Equipment, Construction, Fleet management experience a plus
- Strong working knowledge of Excel, Microsoft Project, and Microsoft Word. Proficiency with Equity Edge and Salesforce software is a plus.
- Strong communicator with excellent written and oral communication skills
- Maintains a high standard of accountability and dependability
- Ability to effectively prioritize and execute tasks (i.e. exceptional organizational and time management skills!)
Physical Requirements:
- Remaining in a stationary position, often standing, or sitting for prolonged periods.
- Moving about to accomplish tasks or moving from worksite to another location such as customers office.
- Repeating motions that may include the wrists, hands, and/or fingers.
Travel: up to 15%.
Competitive salary commensurate with experience
