What are the responsibilities and job description for the IT Support Specialist Casual position at Forest County Potawatomi Community?
Here’s what you’ll be doing:
- Provides customer service in person, via phone calls, via email, or through remote connectivity tools.
- Documents customer issues and requests. Also documents internal procedures.
- Troubleshoots technical issues and finds solutions to customer problems.
- Maintains inventory of FCPC assets (Phones, Computers, Tablets, Monitors, etc).
- Trains customers in the usage of hardware and software.
- Supports and maintains assigned applications.
- Participates in after-hours on-call support schedules.
- Executes technology related projects.
What you’ll need to be successful:
- Associate’s Degree in CIS, MIS, or a technology-related field of study required or 5 years’ experience in the field.
- 1-5 years of experience in customer service or technical support preferred.
- Clearly and effectively communicate verbally and electronically.
- Must have strong analytical skills, with the ability to effectively diagnose problems.
- Ability to both create and follow procedural instructions.
- Must successfully pass all applicable background checks and drug screens.
Preferred experience with any 4 of the following applications or categories :
- Active Directory/Adaxes
- Remote Support Tools
- Operating System Management (Windows, iOS, Linux)
- Ticketing Software
- Office 365 Suite
- Endpoint Management
- Mobile Device Management
- Document Management
- Virtual Machine
- Telephony Management
Benefits you’ll love:
- Approximately 5 weeks of paid time off annually
- 3 weeks of paid holidays
- Premium free health insurance
- Flexible spending accounts
- Short term disability
- Life insurance
- 401k with match
Skills
Preferred- Hardware
- Operating Systems
- Team Player
- Technical Writing
- Verbal Communication
- Written Communication
- Help Desk
- Tech Support
- Customer Service
- Customer Support
- Computer
Behaviors
Preferred- Thought Provoking: Capable of making others think deeply on a subject
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Team Player: Works well as a member of a group
