Cemetery Receptionist

About Us:
The Forest Home Cemetery is a well-established cemetery dedicated to providing compassionate and professional services to our community. We are committed to maintaining a peaceful and respectful environment for families and visitors. We are currently seeking a courteous and organized Cemetery Receptionist to join our team.

Job Summary:
The Cemetery Receptionist serves as the first point of contact for families and visitors, ensuring a warm, welcoming, and professional experience. The ideal candidate will have excellent communication skills, a high level of empathy, and the ability to handle sensitive situations with care and discretion.

Key Responsibilities:

• Greet and assist visitors, families, and funeral directors in person, over the phone, and via email.
• Provide information about cemetery services, burial plots, and memorial options.
• Schedule and coordinate burial services, including liaising with funeral homes and cemetery grounds staff.
• Maintain accurate records of burials, plot ownership, and other cemetery activities.
• Process payments, prepare invoices, and manage other administrative tasks.
• Assist with the planning and execution of cemetery events, such as memorial services and community outreach activities.
• Ensure the reception area is tidy and stocked with informational materials.
• Handle sensitive situations with empathy and professionalism, respecting the privacy and emotions of grieving families.
• Perform other duties as assigned by cemetery management.

Qualifications:

• High school diploma or equivalent required; additional education in administration or customer service is a plus.
• Previous experience in a receptionist or customer service role, preferably in a cemetery or funeral home setting.
• Strong communication and interpersonal skills, with a compassionate and empathetic demeanor.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with office equipment (phones, printers, etc.).
• Ability to handle multiple tasks efficiently and maintain a high level of organization.
• Comfort with working in a cemetery environment and interacting with grieving families.
• Discretion and sensitivity in dealing with confidential information.
• Availability to work flexible hours, including weekends and holidays as needed.
• Bilingual, Spanish/English, is a plus.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Experience:

• Customer service: 1 year (Required)
• Microsoft Word: 1 year (Required)

Language:

• English (Required)

Work Location: In person

Salary : $17 - $19