What are the responsibilities and job description for the Customer Service Representative position at Forest River, Inc.?
Forest River, Inc., the Nation’s largest manufacturer of Recreational Vehicles, Cargo Trailers, Transit Buses and Boats has an immediate opening.
Responsibilities
- Provide customer service and technical support to both our dealer and retail
base via phone, email, written correspondence, and fax
- Provide a variety of supporting roles for the Customer Service department
- Participate in cross-training of tasks within the department
- Process dealer’s parts orders and Warranty Claims
- Answer questions regarding claims via phone/email.
- Record retention and reporting.
- Scanning documents.
- Miscellaneous office duties.
- Learn product line from frame to final.
Qualifications
- Attention to detail and accuracy
- Intermediate computer skills, familiar with Microsoft Office programs
- Prefer a certain familiarity or general knowledge of RV, Bus or Commercial Vehicle parts, or an understanding of electrical/technical systems
- Must have excellent written and verbal communication skills
- A desire to provide extraordinary customer service to the dealer/customer network
- Able to work within a group and transition between responsibilities given
Forest River offers a stable work environment that is fast paced. Our employees enjoy a highly competitive Wage and Benefit Package. We are looking for dedicated individuals with experience in the Industry as well as other Manufacturing Processes.
Responsibilities
- Provide customer service and technical support to both our dealer and retail
base via phone, email, written correspondence, and fax
- Provide a variety of supporting roles for the Customer Service department
- Participate in cross-training of tasks within the department
- Process dealer’s parts orders and Warranty Claims
- Answer questions regarding claims via phone/email.
- Record retention and reporting.
- Scanning documents.
- Miscellaneous office duties.
- Learn product line from frame to final.
Qualifications
- Attention to detail and accuracy
- Intermediate computer skills, familiar with Microsoft Office programs
- Prefer a certain familiarity or general knowledge of RV, Bus or Commercial Vehicle parts, or an understanding of electrical/technical systems
- Must have excellent written and verbal communication skills
- A desire to provide extraordinary customer service to the dealer/customer network
- Able to work within a group and transition between responsibilities given
Forest River offers a stable work environment that is fast paced. Our employees enjoy a highly competitive Wage and Benefit Package. We are looking for dedicated individuals with experience in the Industry as well as other Manufacturing Processes.
