Job Description: Customer Support Representative

Location: Hendersonville, TN, 37075

Job Summary:

Daily duties include actioning customer service calls by providing order updates, recording customer satisfaction data, reviewing sales orders, processing sales orders, resolving issues, troubleshooting technical problems, handling customer complaints, and answering general product and service-related questions. The ideal candidate for this position has exceptional written and verbal communication skills, exceptional organizational abilities, a keen attention to detail, excellent customer service skills, excellent attendance, and an eagerness to learn.

Duties and Responsibilities:

• Actioning phones
• Processing Orders
• Order Auditing
• Technical Support
• Handling customer issues
• Required reading
• Maintaining well written notes and sending emails through the CRM
• Meeting customer satisfaction excellence

Required Skills/Abilities:

• Experience using a CRM
• Proficiency in Microsoft Office, Outlook, Word, and Excel
• Industry experience in a manufacturing business involving Customer Service
• Basic door, frame, and product knowledge
• Ability to problem solve
• Accurate measurement and mathematical capability
• Clear, professional communication (verbal and written)
• Multitask and work under pressure
• Excellent attendance

Education and Experience:

High School/ GED

Physical Requirements:

• Sit for long periods of time
• Wear headset