Logistics Operations Manager

About Us :

We are a dynamic, forward-thinking beauty brand that thrives at the intersection of beauty and digital innovation. Dedicated to empowering self-expression and beauty through our high-quality, accessible products.

Summary of Position :

The Logistics Operations Manager is responsible for optimizing the organization’s logistics operations, focusing on efficient transportation between global distribution centers, while ensuring compliance with import / export regulations and maximizing duty drawback returns. The role includes managing the end-to-end customs compliance process, collaborating with cross-functional teams, and leading conversations with customs agents and brokers to ensure smooth operations. The manager will also leverage data-driven insights to forecast trends, optimize routing, and streamline inventory and shipment tracking across domestic and international logistics.

Principle Accountabilities :

Logistics Processes and Documentation Management : (40% of time)

Operational Management : Oversee day-to-day logistics operations, ensuring coordination between transportation, warehousing, and inventory teams to meet operational goals.

Supply Chain Optimization : Analyze logistics performance and identify inefficiencies, driving continuous improvements to reduce costs and enhance supply chain performance.

Vendor and Carrier Management : Negotiate and manage relationships with logistics providers to ensure competitive pricing and timely deliveries, while optimizing transportation lead times and costs.

Transportation Routing : Design global and domestic transportation routing methods, applying Lean Logistics practices to improve efficiency.

Benchmarking and Reporting : Develop dashboards to track transit times, shipping costs, and freight optimization, using data to drive performance improvements.

Customs Interaction : Confidently lead discussions with customs agents and brokers, ensuring that all logistics and duty drawback processes comply with local and international regulations.

Duty Drawback Management : Oversee the end-to-end duty drawback process, ensuring compliance with customs regulations, accurately submitting claims, and maintaining documentation for refunds.

Internal Customer Support : (30% of time)

Freight Cost Savings : Collaborate with cross-functional teams to support freight cost savings initiatives and ensure transportation network design aligns with organizational goals.

System Standardization and Scalability : Design and monitor standardized procedures for transportation systems to support scalable business operations.

Stakeholder Management : Build and maintain relationships with ocean carriers, freight forwarders, 3PL providers, and regulatory bodies to ensure smooth operations and compliance.

System Management and Reporting (30% of time)

TMS Configuration and Testing : Oversee TMS platform configuration, ensuring efficient transportation planning and execution.

System Audits and Performance : Conduct regular audits and assessments to ensure systems are compliant with standards and driving performance improvements.

Systems Integration : Apply expertise in TMS, ERP, and Customs Systems to enable seamless integration, ensuring accurate data flow across logistics and supply chain functions.

System Troubleshooting : Monitor and address any issues with system integration to ensure continuous and efficient operations.

Key Working Relationships :

Distribution Center Teams, Finance, IT, Freight Vendors and TMS providers, Inventory Management, Wholesale and Retail Allocations Teams.

Required Skills & Experience :

Requires Bachelor’s Degree in Industrial Engineering or BS degree in Supply Chain related field.

• 5 years of experience with international and domestic freight rate tariffs, vendor negotiations, and vendor RFP / Q proposals.
• Systems Analysis, determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
• Experience working with ERP and TMS systems required.
• Knowledge of HTS codes, commercial invoices, and import / export documentation.
• Experience and understanding of filing duty drawback claims for re-export and destruction.
• Excellent written and oral communication skills; ability to communicate efficiently and effectively and project a professional image.
• Great negotiation skills and collaboration practices.
• Strong inter-personal skills with the ability to work with individuals and groups at all organization levels; ability to work independently and as part of a team.
• Ability to take initiative and prioritize tasks; good time-management, organizational, problem-prevention and problem-solving skills.
• Strong analytical ability with active listening skills.
• Possess a “Process Oriented” mind
• Ability to work accurately with close attention to detail.
• Willingness to adapt to changing business needs and deadlines.
• Ability to train distribution center staff and cross-functional partners on Transportation systems and processes

Travel Requirements :

Ability to travel as needed

Physical Requirements :

Must be able to perform essential functions (with or without an accommodation) without posing a "direct threat" to the health and safety to self or others.

The Company reserves the right to alter, change, abolish and even combine jobs depending upon changing conditions.