Demo

Front of House Supervisor

Formaggio Kitchen Inc.
Boston, MA Full Time
POSTED ON 3/3/2025
AVAILABLE BEFORE 5/24/2025

Job Description

Job Description

Description :

Formaggio Kitchen South End is a unique gourmet food shop in Boston’s historic South End. Since 2000, we have hand-selected the finest artisan products from Europe and North America, including small production cheeses, charcuterie, hand made sweets, rare spices, pantry staples, natural wines, craft beers, and freshly baked breads from local bakeries.

We offer a dynamic work environment that both challenges and rewards those who have the necessary skills and passion to make the team. We strive to hire people with a love of food, old-world work ethic, capacity for teamwork and a drive to provide exceptional customer service. Benefits include health insurance, 401K with employer match, employee assistance program, and an amazing opportunity to learn about food with a great team of coworkers.

As a member our Cheesemonger team you will be asked to :

  • Learn our selection of cheeses, meats and dry goods as well as basic cheesemaking techniques, pasteurization laws, and how to store cheeses.
  • Help customers at the cheese and deli counters, on the floor, and on the phone.
  • Accurately cut cheeses and meats to order.
  • Care for and neatly wrap our cheeses.
  • Be able to work the cash register whenever needed.
  • Help stock products on the floor of the store.
  • Learn our beer and wine selections, as well as basic knowledge of the styles and production of both.
  • Strive to keep the store clean, sanitary and organized.

As a Supervisor you will also be required to :

  • Handle customer complaints, returns, requests
  • Recognize what needs to be done / stocked in each part of the store. Compile a list of tasks and delegate.
  • Understand and enforce store policies.
  • Be able to react calmly in emergency situations.
  • Work in any part of the store, and to train new staff in all areas.
  • Open the shop in the morning and / or close the shop at night.
  • This is a full-time position. We offer competitive pay based on experience, benefits, 401k, meals, and a staff discount.

    Applicants must be friendly and hard working. All staff are required to work either Saturday or Sunday every week.

    Formaggio Kitchen is committed to providing equal employment opportunities to all employees and applicants for employment. We do not discriminate against any individual on the basis of race, color, sex, gender identity, sexual orientation, national origin, age, religion, disability, marital status, veteran status, genetic information, or any other characteristic protected by applicable laws. Furthermore, Formaggio Kitchen will provide reasonable accommodations to qualified individuals with disabilities, unless doing so would impose an undue hardship on the operation of our business.

    Requirements :

  • Minimum of 2 years of retail or restaurant experience
  • Extensive food knowledge and a thirst for learning
  • Exemplary customer service
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