What are the responsibilities and job description for the Customer Support Executive position at Forman Technology?
Forman Technology is dedicated to providing customized technological and digital solutions to help clients address mission-critical issues and innovate to reach their target markets. Specializing in Recruitment Process Outsourcing, Talent Workforce Solutions, Executive Recruitment, IT staffing, and Outplacement, Forman Technology is a global talent advisory organization focused on delivering the right resources to clients.
This is a full-time hybrid role for a Customer Support Executive at Forman Technology. The role involves providing online customer support, ensuring customer satisfaction, offering technical support, and delivering exceptional customer service. While based in New York, NY, this role allows for some flexibility to work remotely.
- Customer Support, Online Support, and Technical Support skills
- Experience in ensuring Customer Satisfaction
- Strong Customer Service skills
- Excellent written and verbal communication skills
- Ability to troubleshoot and resolve technical issues
- Empathy and patience in dealing with customers
- Previous experience in a similar role is a plus
- Bachelor's degree in a related field