What are the responsibilities and job description for the Technical Support Agent position at Formlabs?
To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.
User Satisfaction Lies At The Heart Of Formlabs’ Success. The Capabilities Of Our Technology Are Growing Rapidly, And So Are The Needs Of Our Team. We’re Looking For
Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.
User Satisfaction Lies At The Heart Of Formlabs’ Success. The Capabilities Of Our Technology Are Growing Rapidly, And So Are The Needs Of Our Team. We’re Looking For
- Expert teachers to help our customers learn the ropes of 3D printing
- Problem solvers to figure out what went wrong and how to fix it
- Empathetic communicators to keep our users’ trust
- This role will be in-person in our office in Milwaukee, WI**
- Support users in learning the ins and outs of 3D printing
- Act as the first point of contact for prospective and returning customers, answering their questions or routing them to the appropriate channels
- Keep customers ridiculously happy
- Print in 3D to your heart’s content
- Strong preference for bilingual (Spanish or French) candidates
- Love to make your customer’s day by not only answering their questions, but also anticipating those to come
- Can communicate with grace without being face to face with users
- Easily make friends with new technology
- Have a knack for problem solving and getting to the bottom of things
- Are excited about learning and always want to know more
- Robust equity program to build future wealth through RSUs
- Comprehensive healthcare coverage (Medical, Dental, Vision)
- Low cost fund options in our 401K and access to advisors
- Generous paid Parental Leave (up to 16 weeks)
- Tenure-based paid Sabbatical Leave (up to 6 weeks)
- Flexible Out of Office Plan – Take time when you need it
- On-site parking & pre-tax commuter benefits
- Healthy on-site lunches, snacks, beverages, & treats
- Regular sponsored professional development opportunities
- Many opt-in culture events across our diverse community
- And of course… unlimited 3D prints
Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.
