What are the responsibilities and job description for the Patient Financial Services Analyst position at Forrest Health?
Job Summary:
The Patient Financial Services Analyst serves as the central point of support for all of the staff and vendors associated with Patient Financial Services. This would include any type of office support, such as working/reporting out of data bases, spreadsheets, processing invoices/requisitions in Lawson, developing and maintaining electronic documents, supply ordering, workflow and security requests.
In performance of these duties, this role is also responsible for and includes, but is not limited to the following:
- Demonstrates ability to effectively utilize a personal computer. Must be highly proficient with Microsoft Excel and Word software.
- Creates and updates assigned departmental reports in a timely and accurate manner to appropriate staff.
- Effectively operates and manages electronic billing and remittance software.
- Assists various PFS staff and management personnel in preparation of data collection.
- Assists in auditing accounts for discrepancy in posting issues, and underpayments
- Prepares all required documentation and approval records for bankruptcies, estates, garnishments, affidavits, vendor invoices and other
- Works as the primary contact for all vendors handling requests in regards to workflow changes, security access needs and invoice questions.
- Works all client billing accounts insuring they are up to date and all statements are mailed out monthly.
- Responsible for setting up and documenting new employee’s equipment and access.
- Is the primary gatekeeper for all needed IT requests
- All other duties as assigned.
Performance Expectations:
Performance expectations will be covered in the orientation and preceptor phases of your orientation to your job.
- Demonstrate the technical ability to maintain department calendar
- Demonstrate the ability to coordinate/organize paying invoices with Accounts Payable
- Demonstrate the ability to organize specific requests within the department
- Maintains SSI updates, upgrades and user accesses within 48 hours of notification date
- Maintains PFS staff access lists by adding, deleting and updating accesses to all systems the same day as such revisions are made
- Processes and submits various interface files to outside business partners within contract specifications of each business partner
- Educates PFS personnel on system changes within 5 business days of notification of the changes
- Communicates with PFS, Epic, I/T and other stakeholders as necessary on all system issues within 24 hours of notification
- Trouble-shoots PFS staff’s computer issues within 24 hours of notification
- Submits all invoices, affidavits and other legal documents within required time limits 100% of the time
Qualifications:
Education/Skills
High school diploma required. Two years college minimum or paralegal certification preferred. Extensive work experience may substitute for some collegiate studies. Must be highly proficient with Microsoft Excel and Word.
Work Experience:
Must have a working knowledge and experience of data processing systems, organization abilities, data analysis, and strong communication skills. Patient Accounting experience in a hospital setting or physician office preferred.
Mental Demands:
Exceptional oral and written skills are required to relate effectively. The individual must have the ability to type and be familiar with the rules of spelling, grammar, and punctuation. The individual must have the ability to use a computer display station, copier, telephone, personal computer, and calculator. Working knowledge of medical terminology is necessary. The individual must have a high energy level and be capable of handling pressure situations both mentally and physically. The ability to perform repetitive tasks, cooperate with others, follow directions precisely, and demonstrate initiative is required. The individual must be able to prioritize and meet project deadlines, have good written and verbal communication skills, and the ability to maintain rapport.
