Demo

Workplace Experience Director- 561313

Forrest Solutions
Charlotte, NC Full Time
POSTED ON 3/6/2025
AVAILABLE BEFORE 6/2/2025

Lead & Elevate Workplace Services Across Multiple Sites!

Are you a dynamic leader with a passion for client service and operational excellence? Do you thrive in a fast-paced, professional services environment? We’re seeking a Client Relations Director to oversee workplace services across four sites in the Charlotte region .

This is a full-time, permanent opportunity with a hybrid work schedule —starting with daily onsite presence at a client office for the first few months before transitioning to a more flexible schedule.

Why Join Us?

  • Make an Impact : Lead and enhance workplace services across mailroom operations, print production, hospitality services, reception, and call center support.
  • Client-Centric Role : Build and manage strong client relationships, ensuring service excellence and continuous improvement.
  • Team Leadership : Oversee and develop a high-performing team, fostering a culture of professionalism, efficiency, and outstanding customer service.
  • Growth & Innovation : Drive process improvements, identify efficiencies, and expand service offerings to enhance workplace experiences.

What You’ll Do :

  • Serve as the primary client liaison , ensuring exceptional service delivery and customer satisfaction.
  • Oversee daily operations across mailroom, print production, reception, hospitality, and call center services at multiple client sites.
  • Manage service contracts, budgets, and performance metrics , ensuring full compliance with SLAs and KPIs.
  • Develop and implement best practices for operational excellence, leveraging technology and process improvements.
  • Lead a team of professionals , ensuring training, development, and high standards of professionalism.
  • Conduct regular client reporting, site audits, and business reviews to assess service performance and identify enhancements.
  • What We’re Looking For :

  • 5 years of leadership experience in legal, corporate, or professional services operations.
  • Strong expertise in mailroom, print production, hospitality, reception, and / or call center services .
  • Exceptional client relationship skills with a track record of managing service delivery across multiple sites.
  • Proven ability to lead, mentor, and develop teams of 20 employees .
  • Strong financial acumen, including budgeting, forecasting, and expense management .
  • Proficiency in Microsoft Office Suite and experience with performance tracking tools.
  • Ability to work onsite daily for the first few months , then transition to a hybrid schedule as operations stabilize.
  • Willingness to travel occasionally to other client sites within the region.
  • Join Us & Be Part of Something Bigger!

    If you’re a strategic leader with a passion for workplace operations and client service, we want to hear from you! Apply today and help us create exceptional workplace experiences in a dynamic, professional environment.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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