What are the responsibilities and job description for the Eligibility Supervisor (Customer Care) position at Forsyth County (NC)?
The Department of Social Services seeks a highly motivated and dependable professional to join our Customer Care team. This supervisor position is a front-line position that requires daily customer interactions at the front desk of the DSS agency.
* This position is being re-advertised. All applicants are still being considered. If you have already applied for this position, then resubmitting an application is not necessary to be considered. * This role involves guiding staff in triaging customers as they walk through the door, ensuring each client is directed to the appropriate services and resources and whenever possible, assisting clients directly so they do not need to be referred to another person.
A well-qualified applicant will find this job appealing due to its combination of leadership, customer service, and policy expertise.
The supervisor will play a key role in providing staff with the necessary policy knowledge to assist clients effectively, ensuring high-quality customer service and resolution of client needs.
This position requires the ability to work in a fast-paced, evolving environment and, at times, may require training in different locations.
Due to agency needs, this position may also call for overtime.Graduation from high school or GED and three years of experience as a caseworker or investigator in an income maintenance program.
A higher education level may be considered as a substitution for all or part of the experience requirement.
Prefer one year of supervision or two years as a Senior Income Maintenance Caseworker, NCFAST is a plus.
The ideal candidate should have supervision skills, extensive knowledge of NCFAST and at least two years of experience as an eligibility specialist or income maintenance caseworker, with expertise in programs such as Childcare Subsidies, Adult Medicaid, Family and Children's Medicaid, Energy, Medicaid Transportation, Food and Nutrition, Program Integrity, and Work First. The successful candidate will supervise a team of eight Customer Care staff with responsibilities that include training, mentoring, conflict management, updating monthly data for customer care, conducting monthly conferences with staff and complete yearly appraisals for staff.
This position offers the chance to make a significant impact while working in a fast paced, team-oriented environment.
* This position is being re-advertised. All applicants are still being considered. If you have already applied for this position, then resubmitting an application is not necessary to be considered. * This role involves guiding staff in triaging customers as they walk through the door, ensuring each client is directed to the appropriate services and resources and whenever possible, assisting clients directly so they do not need to be referred to another person.
A well-qualified applicant will find this job appealing due to its combination of leadership, customer service, and policy expertise.
The supervisor will play a key role in providing staff with the necessary policy knowledge to assist clients effectively, ensuring high-quality customer service and resolution of client needs.
This position requires the ability to work in a fast-paced, evolving environment and, at times, may require training in different locations.
Due to agency needs, this position may also call for overtime.Graduation from high school or GED and three years of experience as a caseworker or investigator in an income maintenance program.
A higher education level may be considered as a substitution for all or part of the experience requirement.
Prefer one year of supervision or two years as a Senior Income Maintenance Caseworker, NCFAST is a plus.
The ideal candidate should have supervision skills, extensive knowledge of NCFAST and at least two years of experience as an eligibility specialist or income maintenance caseworker, with expertise in programs such as Childcare Subsidies, Adult Medicaid, Family and Children's Medicaid, Energy, Medicaid Transportation, Food and Nutrition, Program Integrity, and Work First. The successful candidate will supervise a team of eight Customer Care staff with responsibilities that include training, mentoring, conflict management, updating monthly data for customer care, conducting monthly conferences with staff and complete yearly appraisals for staff.
This position offers the chance to make a significant impact while working in a fast paced, team-oriented environment.
Salary : $57,574 - $66,211
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