Food & Beverage Director

SUMMARY 

The Food Beverage Director is responsible for overseeing all aspects of the Shoshone-Bannock Gaming/Hotel foodservice including event planning, budgeting, staffing, qualify control, event execution, service delivery, culinary processes and people management. Incumbent must be well-organized, excellent communicator, personable and able to manage effectively in an ever-changing fast paced environment. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: 

• Overall management of Banquets, Catering and F&B outlet operations including the oversight of: interviewing, hiring, scheduling, ordering, inventory, labor costs and equipment maintenance. 
• Set standards for all products served meet the established specifications. 
• Meets with suppliers and maintains positive working relationships to promote Shoshone-Bannock Gaming/Hotel. 
• Directs the purchasing agent in matters pertaining to the purchase of products. Ensures all products necessary for operations are ordered and delivered in a timely fashion. 
• Ensures that the purchasing and preparation of all food products meet Shoshone-Bannock Gaming/Hotel standards of quality and consistency. 
• Ensures staff adheres to established sanitation, health and safety standards. 
• Ensures that all equipment is operated safely and with reasonable care, reporting mechanical problems to the proper department for repair. Generates and tracks work orders as needed. 
• Lead and assist Food & Beverage Team with projects including training, inventory and special events. 
• Responsible for completion and updating of administrative paperwork associated with events. 
• Analyzes and evaluates department profits and loss statements and makes recommendations as to alternative courses of action. 
• Sets performance expectations and provides coaching and operational support of the staff. 
• Ensure legally compliant, efficient, professional and fiscally responsible operation of Food & Beverage department. 
• Review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements. 
• Takes responsibility to know, understand and comply with established company and departmental policies and procedures. 
• Interact with customers 
• Assess customers’ needs and preferences and make recommendations 
• Demonstrates a high degree of approachability to guest. Shows special recognition of frequent guests. 
• Maintains constant awareness of services, promotions, and events offered by Shoshone-Bannock Gaming/Hotel and informs guests. 
• Quick to recognize guest dissatisfaction and attempts to remedy the situation. 
• Have the ability to determine when a customer has had too much to drink Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, ordering taxis or other transportation for intoxicated guests, or notifying the proper law enforcement agency. 
• Manage conflict resolution process with respect to staff disagreements or complaints. 
• Displays best practices in handling all aspects of employee relations including corrective action, coaching and counseling, dismissal; works cooperatively with HR to ensure a positive, harmonious and compliant work environment. 
• Through coaching, teaching and training, leads beverage department personnel in the proper performance of their duties; leading by positive example at all times. Documents these actions as necessary. 
• Cooperate and communicates with fellow Team Members in all departments and always strives for mutual respect. 
• Projects a positive, helpful image. 

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified 

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

CERTIFICATES, LICENSE, AND REGISTRATIONS 

• Must be able to submit supporting documents of education and training (High School Diploma, GED, Degree and Certificates) to support qualifications. 
• Must be able to obtain and maintain a gaming license in good standing according to the licensing rules and regulations. 
• Must be able to obtain and maintain in good standing a Driver’s License and qualify for Fleet Management coverage on company vehicles. 
• Food ServSafe Certified 
• Alcohol ServSafe Certified 
• TIPS Training Certified 

EDUCATION AND/OR EXPERIENCE 

• High School Diploma or GED required with Associate degree in Business Management, Marketing, or Hospitality. Must have the minimum of five (6) years’ successful supervisory/management experience in Food & Beverage along with two (2) years’ hotel experience. Certified Executive Chef and Certified Culinary Administrator preferred. 
• Bachelor degree in Business Management, Marketing, or Hospitality. Five (5) to ten (10) years’ successful supervisory/management experience in Food & Beverage. Certified Executive Chef and Certified Culinary Administrator preferred. 

SUPERVISORY RESPONSIBILITIES: 

Directly supervises all Team Members in the department. Assists in the direct supervision of all department employees on assigned shift.

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

SPECIAL QUALIFICATIONS: 

Strong organizational skills required. 

SAFETY REQUIREMENTS 

Safety is a core value at Shoshone-Bannock Gaming/Hotel. The ability to work safely and prevent personal injury is a key job requirement of every position. Each employee is also expected to be committed to the safety of fellow employees and our customers and demonstrate that commitment through daily actions.

LANGUAGE SKILLS 

Ability to read and comprehend documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.

MATHEMATICAL SKILLS 

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance. 

REASONING ABILITY 

Ability to apply commonsense, understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables. Must be able to communicate effectively in person, while on the phone, while using intercom/microphone, and in writing. 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of the position, the employee is regularly required to talk and hear. The employee is also regularly required to stand on a hard surface for long periods of time (minimum 6-10 hours), walk, sit, and use hands and fingers, handle or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb, or balance and stoop, kneel, crouch or crawl. 

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee must occasionally lift and/or move up to 50 pounds.

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those an Employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

The noise level in the work environment is usually moderate.