Food & Beverage Supervisor

SUMMARY

The Food & Beverage Supervisor will assist the Food & Beverage venue Manager to develop, implement and maintain quality standards for food service, including supervision and direction of service staff during shifts. The Food & Beverage Supervisor will remain on the venue floor throughout the shift and assist as required to ensure smooth operation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

•During peak hours may assist in seating or serving customers.

•The Food Beverage Supervisor must be proficient in all aspects of full-time and part-time employee management, including assisting with recruitment, training, scheduling, supervision, documentation, recommending corrective action for employees and mentoring.

•Maintains a positive restaurant culture.

•Communicates with the Food & Beverage venue Manager on a regular basis.

•Must have the ability to oversee all daily business of venue operations including shift coverage in the absence of Food & Beverage venue Manager.

•Responds to customer inquiries and requests, and resolves customer complaints in a timely, friendly, efficient manner according to departmental guidelines.

•Makes sure departmental policies and procedures are implemented and followed.

•Train and lead employees of Food and Beverage Server/Cashiers.

•Supervise Beverage venues by remaining on the floor at all times.

•Check to make sure customers are enjoying their experience; quick to recognize guest dissatisfaction and attempts to remedy the situation.

•Maintain daily inventory of products and supplies.

•Follows company safety and security policies and procedures. Reports accidents, injuries and unsafe conditions.

•Serves as a replacement for venue Server/Cashier, Bartender, or Host if there is an absence.

•Work closely with other team members to ensure excellent service is provided to all customers.

•Take directions and guidance from Food & Beverage Managers and Directors.

•Takes responsibility to know, understand and comply with established company and departmental policies and procedures.

•Supervises the Stampede Lounge and all beverage related operations within the Casino Hotel including restaurant and banquet alcohol service, along with beverage host service, and offsite beverage services.

•Ensures that all bars and beverage equipment is operated safely and with reasonable care, reporting mechanical problems to the proper department for repair.

•Enforces the cash handling policy for cash handlers and ensures staff have the proper training.

• Ensure that all lounge staff are ensuring that guests are properly identifying age with ID checks to ensure that the organization is within compliance of state and tribal laws and regulations.

• Have TIPS certification and ensure applicable staff are certified as well in an attempt to limit problems and liability to the Shoshone Bannock Casino Hotel.

•Enforces total compliance with all Alcohol Services policies, Monitors alcohol service throughout event to assure 100% compliance with Alcohol Services policies. Reports any alcohol service or compliance issues to management immediately.

•Performs related duties as assigned.

•Must comply, complete, and maintain all assigned online training programs before due dates.

•MUST MAINTAIN STRICT CONFIDENTIALITY OF ALL INFORMATION PROCESSED THROUGH THE DEPARTMENT INCLUDING RECORDS, REPORTS, DOCUMENTS, CONVERSATIONS, ETC. A breach of confidentiality will be subject to appropriate disciplinary action, up to and including termination from employment.

•Responsible for practicing safe work habits in the performance of the job.

•Duties and responsibilities will include other activities and areas as needed to carry out position functions.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•Excellent communication skills.

•Ability to read and interpret documents such as safety rules, and procedural manuals.

•Exceptional customer service skills.

•Leadership skills

•Ability to operate POS system and take payment for customer accounts.

•Proven experience in supervisory and customer service.

•Exceptional time management and organizational skills.

•Knowledge of health, safety and food safety.

•Ability to demonstrate attention to detail and adherence to standards.

•Self-motivated with a sense of own initiative.

•Ability to work effectively and as part of a team.

•Flexible approach to role-must be available to work different shifts including evenings, holidays and weekends.

•Knowledge of cleaning chemicals and supplies.

•Familiarity with Material Safety Data Sheets.

•Ability to handle banquet, bar equipment, and machinery.

•Knowledge of applicable laws and regulations when bartending.

•Knowledge of the Dram Shop Act and Bartenders’ responsibilities and rights under it.

•Knowledge of all Gaming and Beverage regulations and maintains required alcoholic beverage license.

•Ability to enforce company policies regarding the consumption of alcohol.

•Thorough knowledge of ABC regulations and requirements.

•Ability to multitask.

•Ability to stand for extended periods.

•Ability to work in a fast-paced environment.

EDUCATION AND/OR EXPERIENCE

(G10/S1-3 DOE)

•High School diploma or GED required;

•Two (2) years or more in restaurant, hospitality or food service or related experience;

•Two (2) years of supervisory/management experience;

•or an equivalent combination of training and experience.

(G11/S1-3 DOE)

•Associate’s degree in Hospitality or similar field required;

•Four (4) years or more in restaurant, hospitality or food service or related experience.

•Two (2) years or more in supervisory/management experience.

•or an equivalent combination of education, training, or experience.

SUPERVISORY RESPONSIBILITIES

Directly supervises venue staff under their supervision during shift.

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

SAFETY REQUIREMENTS

Safety is a core value at Shoshone-Bannock Casino Hotel. The ability to work safely and prevent personal injury is a key job requirement in every position. Each employee is also expected to be committed to the safety of fellow employees and our customers and demonstrate that commitment through daily actions.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Employee requires the ability to write routine reports and correspondence. Employee requires the ability to speak effectively before groups of customers or employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY

Ability to apply commonsense, understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables. Must be able to communicate effectively in person, while on the phone, while using intercom/microphone, and in writing.

CERTIFICATES, LICENSE, AND REGISTRATIONS

•Must be able to submit supporting documents of education and training (High School Diploma, GED, Degree, and Certificates). if applicable.

•Must be able to obtain and maintain Food ServSafe and TIPS certification.

•Must be able to pass a complete background investigation.

•Must be able to pass a drug/alcohol screening.

•Must be able to obtain and maintain in good standing a Driver’s License and qualify for Fleet Management coverage on company vehicles.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of the position, the employee is regularly required to talk and hear. The employee is also regularly required to stand on a hard surface for long periods of time (minimum 6-10 hours), walk, sit, and use hands and fingers, handle or feel objects, tools, or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb, or balance and stoop, kneel, crouch or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The employee must occasionally lift and/or move up to 50 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates in a public work environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of the position, the employee is frequently exposed to moving mechanical parts and fumes, tobacco smoke, or airborne particles.

The employee is occasionally exposed to the risk of electrical shock. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases too loud.

This position is held to a high degree of confidentiality and will adhere to P.L. 93-579522 (a) and the Policy and Procedures of the Shoshone-Bannock Casino Hotel.

COMMENTS

The position requires excellent speaking ability while continuously providing excellent professional legendary guest service.

The position is held to a high degree of confidentiality and will adhere to all recognized employer’s confidentiality policy and procedures of the Shoshone-Bannock Casino Hotel Operation. Additionally, the hiring of personnel will be in accordance with the approved Shoshone-Bannock Casino Hotel Ordinance and policy.

If the applicant’s background, discloses any misrepresentation on the application form or information indicating that the individual is not suited for employment with the Shoshone-Bannock Casino Hotel, the applicant may be refused employment, or if already employed, may be terminated.

Background investigation results provide conviction history which disqualifies the applicant from consideration for sensitive positions (i.e., an offense related to gambling, fraud, misrepresentation, deception, theft, dishonesty, moral turpitude, drug related activity, felonies within the past 10 years).

All interested individuals should submit an application to the Shoshone-Bannock Casino Hotel Human Resource Office. Applications are available at said office located within the premises of the Human Resource Office located at the old Casino property.