What are the responsibilities and job description for the OFFICE ASSISTANT- Integrated Family Care Clinic position at Fort Healthcare Inc?
Fort HealthCare is a patient-centered hospital and healthcare system serving individuals, businesses and families in Jefferson, Dane, and Walworth Counties. We are seeking an Office Assistant to join our Integrated Family Care Clinic team at our Fort Atkinson location.
Shift:
Full time
80 hours per bi-weekly pay period
Fort HealthCare is proud to be named a 14-time award winner of the Milwaukee Journal Sentinel Top Workplace award for Southeastern Wisconsin, a 4-time award winner of the USA Top Workplaces award, and a 2-time winner of their Top Workplaces Culture Excellence award for Purpose & Values.
In addition, Fort HealthCare is proud to be awarded the inaugural 2024 Wisconsin Hospital Association (WHA) Hospital Mentorship and Quality Champion Award. The Hospital Mentorship and Quality Champion award recognizes a hospital for demonstrating mentoring relationships and engagement through active participation, collaboration and the sharing of tools and resources with other hospitals.
Our Mission Statement is our daily guide to provide the best health care possible. We promote it widely for all we serve to read, understand and to help our public hold us accountable for the promises we make.
Our Mission Statement - Improve the Health and Well-being of Our Community
Our Vision Statement provides each of us at Fort HealthCare with a goal. It is our motivation to improve constantly upon the level of care we provide, and the quality of services delivered.
Our Vision - Be the Healthiest Community in Wisconsin.
We offer competitive pay and benefits, education, and resources you need to perform your job and ample opportunities for professional growth.
The Office Assistant is responsible for providing a positive first impression to our customers by greeting patients in accordance with our RESPECT standards, verifying insurance information, and registering and scheduling appointments in a fast-paced environment. This position will be trained to cover all office assistant functions within the Internal Medicine and Pediatrics Clinic.
Responsibilities of this position include:
- Provides seamless care to the patient by communicating effectively the RESPECT values with staff, patients and providers. Professionally answers telephone, takes messages and directs phone calls based on clinic process in a timely manner. Greets all persons entering the clinic and provides assistance based on their needs.
- Collects and enters patient information in the electronic health record in a timely manner to ensure an accurate registration and scheduling process. Enters insurance information accurately to verify and obtain current eligibility.
- Collects payments on accounts and insurance co-payments. Processes receipts, reconciles daily collections and maintains cash drawer according to office protocols.
- Maintains and monitors the computerized appointment schedule throughout the continuum of care.
- Prioritizes multiple situations, tasks and requests while demonstrating a strong attention to detail and excellent customer service.
Requirements of this position include:
- High School Diploma or Equivalent. Must possess keyboarding skills to perform accurate and detailed data entry: and consistently demonstrate professional poise and presence when interacting with internal and external customers.
- Some travel between clinics may be necessary.
- Prior office experience is preferred, with healthcare or insurance background a strong plus.
Benefits:
- Competitive pay
- 401(k) with employer match
- Generous PTO Plan
- Daycare
- Dental insurance
- Disability insurance
- Flexible Spending
- Health Insurance
- Comprehensive Wellness Plan
- Life Insurance
- Pharmacy Discount
- Tuition Assistance
- Vision and Dental Insurance
- Employee Assistance Program
- Free Parking
Education
Required- GED or better in GED
- High School or better in High School Diploma
Skills
Required- Excellent Communicaiton
- Great Customer Service
- Read, write, speak English
- Phone Etiquette
- Professionalism
- Telephone and computer skills
