Patient Coordinator

OVERVIEW:

The Patient Coordinator is the first point of contact for all patients, guests and visitors. The responsible is to greet patients and guests in a courteous and professional manner. The Patient Coordinator also assists patients with the check in or check out process. Retina experience required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Greets patients and guests.

· Assists patients and guests based on their needs

· Phone employees to meet visitors, directs visitors to appropriate waiting areas, and appropriately and courteously screen solicitors for relevance to organization needs and ability to be seen

· Register first time patients, verify demographics and update accordingly in both patient management systems: Phreesia and NextGen

· Assist patients in accurately completing appropriate forms and document all information on the Phreesia Tablets.

· Assist patients when needed with the Phreesia Tablets.

· Assist Co-workers with work load as a team player to help balance the work flow for the day

· Explains financial requirements to the patients or responsible parties and collects deductibles, copays and/or co-insurance as required

· Request patients ID and Insurance Card and verifies that it is current in the system, if not scan into NextGen - patient electronic medical record

· Assist with incoming and outgoing Faxing as needed

· Prints routers (fee slips) and place on designated clip boards (blue for general population of patients, black for VIP and purple for Research (if applicable)

· Contagious patient requires a post it on right top corner of router in red pen “Caution”

· Read Alerts and follows actions necessary from Alerts

· Assist the patients with the checkout process

· Make sure all self-pay patients have a GFE prior to being seen, if not make sure Office Manager is aware and GFE needs to be created, signed and scanned prior to appointment

· Checking out self-pay will require a follow-up GFE to be created, signed and scanned prior to patient’s departure

· Schedules follow up appointments appropriately, do not double book unless post op or approved by provider or Office Manager

· Schedule separate injection appointments for Retina patients

· Notify Office Manager of any office supplies needed to be ordered

· Assist Office Manager with appointment request to be scheduled

· Assist Office Supervisor with rescheduling appointments including Retina injections

· Promptly and professionally return calls or voicemails

· Assist with patient confirmation when necessary

· Assist with transportation and /or Translation (if bilingual) for patients

· Work all tasks as assigned in NextGen by end of day and document all necessary communication in patient’s electronic medical records

· Assist with patient registration of online vitamin purchases

· Scheduling and tracking outsourced testing and specialist appointments (Bascom Palmer)

· Scheduling patients for Hyperbaric Treatment

· Assist with incoming delivery and assist with putting supplies away, and verify with packing slip everything arrived, initial and date when unpacked and give packing slip to Office Manager

· Maintain petty cash box according to office policy

· Make sure your petty cash box has appropriate small bills to make change for patients, if not see Office Manager for large bills or large bill exchanges

· Clean Phreesia Pad in front of patient prior to handing to the patient

· Scan all fee slips and attached documentation prior to end of morning shift and afternoon shift, not to be left for next day

· Maintain the work/front desk area, lobby and waiting rooms and check restrooms for cleanliness.

· Other duties as assigned

Job Type: Full-time

Pay: $19.50 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Fort Lauderdale, FL 33308 (Required)

Ability to Relocate:

• Fort Lauderdale, FL 33308: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $20