Operations Support Specialist

Operations Support Specialist

Purpose :

Performs detailed monitoring and analysis of member account activity to protect the Credit Union from high-risk transactions and fraudulent activity. Reviews operational reports and data

from real-time service providers to detect errors, omissions and suspicious or unusual activity. Assists with compliance of regulatory requirements and operational policies. Escalates issues and concerns for resolution and / or handles as appropriate.

Primary Duties and Responsibilities :

• Responsible for monitoring daily reports such as Shared Branching, Excessive Cash, IRA Contribution, IRA Distribution and other high-risk transaction reports. Verifies accuracy and validity of transaction activity and documents, reports or handles as needed.
• On a daily and weekly basis, monitors BSA / AML, Account and Card fraud alerts. As necessary, conducts further research, develops appropriate solutions, and provides recommendation to AVP, Operations.
• Maintains in-depth knowledge of and ability to utilize Verafin software.
• Performs tasks related to the daily operational needs of our Visa DPS program.
• Assists AVP, Operations to ensure branch and contact center staff adhere to transactional regulations, policies, and procedures.
• Assists AVP, Operations by providing descriptive narratives and documentation of fraudulent incidents.
• Assists AVP, Operations with handling issues / questions related to fraud, Bank Secrecy Act, Customer Identification Program and Office of Foreign Asset Control.
• Prepares various operational reports as required.
• Verifies and processes ATM / Remote Deposits, in a timely manner.
• Performs research and verification for third party inquiries.
• Maintains an up-to-date and comprehensive knowledge of all credit union products and services.
• Complies with all applicable laws, regulations, credit union policies, and procedures. Adheres to all security procedures and regulatory guidelines including but not limited to, the Bank Secrecy Act, USA Patriot Act / Customer Identification Act (CIP) and the Office of Foreign Asset Control.
• Performs special projects and additional duties assigned.
• Interacts with members as needed who are reporting fraudulent activity.
• Tracks fraud events including losses, recovery and provides reporting.

Minimum Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum level of knowledge, skills and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Training :

High School Diploma or GED is required. Associate degree or equivalent combination of training, education and experience preferred, but not required.

Prior Experience :

Interpersonal Skills :

This job requires a high degree of interpersonal skills to deal with a range of complicated problem situations. It also requires interaction with a wide variety of people, both inside and outside of the Credit Union. Contact with others may often be difficult or stressful in nature and involve complex, detailed, and sensitive topics. These interactions often involve gaining the agreement of others.

Other Special Skills and Abilities :

Physical Demands :

Working Conditions :