What are the responsibilities and job description for the We-Ko-Pa Resort - Pool Attendant position at Fort McDowell Golf Club?
ENTERPRISE: WE-KO-PA CASINO RESORT
POSTING DATE:
JOB TITLE: POOL ATTENDANT
DEPARTMENT NAME: GUEST SERVICES
REPORTS TO: SPA COORDINATOR
SALARY: $15.00 PER HR
POSITION STATUS: REGULAR PART-TIME, FLSA NON-EXEMPT
HOURS PER WEEK: 40
POSITION DESCRIPTION:
Provides exceptional guest service to both external and internal guests by maintaining and exhibiting the We-Ko-Pa Way; Smile and Greet, Name and Meet, Thank you, and Goodbye.
Must be organized, have good knowledge of pool safety rules, and continuously anticipate guests’ needs.
ESSENTIAL DUTIES:
Essential Duties may include tasks, knowledge, skills, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and does not comprehensively list all functions and tasks performed by position in this class.
• Provides exceptional guest service to both external and internal guests by maintaining and exhibiting the Casino Resort We-Ko-Pa Way
o Smile and Greet
o Name and Meet
o Thank you and Goodbye
• Providing guests with towels, shade, and refreshments, and attending to their requests. Do pool checks to ensure guests have what they need and the pool area is tidy.
• Be able to work independently with minimal supervision.
• Responsible for setting up umbrellas, loungers, and other pool furniture.
• Ensuring that the swimming pool, furniture, and facilities are clean and safe.
• Welcoming guests and ensuring their safety and comfort.
• Provide guests with towels, shade, and refreshments, and attend to their requests.
• Clearing used towels, glassware, and trash.
• Enforce ALL facility policies and pool rules.
• Enforce safety protocols as set out by the resort.
• Monitoring the activity of guests and ensuring their safety.
• Reporting any damages or incidents to the supervisor.
• Managing the swimming pool area cleaning schedule and performing daily inspections.
• Check guests for wristbands at the main pool gate.
• All other duties assigned by management.
• Able to perform physical labor in hot weather conditions.
• Good time management and organizational skills.
• Knowledge of pool equipment and safety measures.
• Consistent professional appearance and pleasant demeanor.
• Willingness to work on weekends, holidays, and after-hours
WORKING CONDITIONS:
• While performing the duties of this job, the employee is required to:
• Sitting, balancing, bending, standing, stooping, twisting, and walking for 67-100% of the workday.
• Eye/Hand coordination and wrist motion for 67-100% of the workday.
• Reach for 34-66% of the workday.
• While working on the casino floor, the employee is exposed to high levels of noise daily.
MINIMUM QUALIFICATIONS:
High school diploma or GED equivalent.
Experience in the hospitality industry is a plus.
Excellent verbal communication and customer service skills.
INDIAN PREFERENCE:
Preference will be given to qualified applicants who are members of federally recognized Indian tribes. To be considered for Indian Preference, you must submit your Certificate of Indian Blood (CIB) with your application.
Salary : $15
