Group Hospitality Manager

The Fort Myers Mighty Mussels are looking for a dedicated and experienced Hospitality Manager to oversee hospitality services and ensure the highest level of guest satisfaction. We are seeking a dynamic, customer-focused individual to oversee all aspects of hospitality services at Hammond Stadium. This individual will play a key role in enhancing the fan experience, managing VIP services, suites, picnics, and assisting special events. The ideal candidate will have strong leadership, organizational skills, and a passion for delivering exceptional service in a fast-paced, high-energy environment.

Key Responsibilities

• Staff Scheduling and Management for Catering Department
• Advanced Catering Order Point of Contact for all events
• Invoicing, Records, and Equipment Management for Catering Department
• Verify safety and sanitation guidelines are being followed by all staff
• Work with VP of Food and Beverage to develop and maintain profitability plan for all hospitality locations
• Approach all encounters with guests and colleagues in a friendly, service-oriented manner.
• Support any other Food & Beverage department as needed.
• Exemplify the core characteristics of a strong culture, including strong interpersonal skills, prompt and professional follow-through, and an openness to new ideas and suggestions.
  
  

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Minimum of 3-5 years of experience in hospitality management, with experience in sports, entertainment, or large venues highly preferred.
• Proven leadership skills with experience managing a team in a fast-paced, customer-focused environment.
• Strong communication and interpersonal skills, with the ability to work with a variety of stakeholders, including staff, vendors, and VIP guests.
• Excellent organizational and problem-solving abilities.
• Ability to work flexible hours, including nights, weekends, and holidays, to accommodate event schedules.
• Experience with event planning and managing large-scale events.
• Ability to remain calm and efficient under pressure while maintaining high standards of service.
• Must Be Safe Serve Certified or able to become certified within 90 days of employment.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.