What are the responsibilities and job description for the IT Support Technician position at Fort Technologies Inc.?
Job Details
Job Title: Implementation Specialist Location: Peoria, IL
Duration: Contract/CTH 6-12 months with the potential to convert to full time
Company:
- Pointcore Network Services is a network services company enabling better healthcare through reliable and cost-efficient access to patient data and information.
- We are a powerful team of clinicians, technologists, and strategists. We harness innovative technology and deploy patient care improvements in critical hospital environments.
- Specialties: Networking, telecommunications, information technology, healthcare, Wireless, LAN, WAN, and VoIP
Travel:
- Need to have a valid driver's license and a reliable car, expected travel minimum is 90%
- Their office & warehouse is in Peoria, but their job will focus on travel to different work sites across southern and central Illinois and Chicagoland (Peoria, Peru, Bloomington, Rockford, Chicagoland, etc.).
- All travel is scheduled and planned ahead of time so they will know travel plans in advance
- Reimburse for mileage, food, everything they will need, if travel is over 100 miles, they ll rent a car which will be paid for by the company.
Team: Report to Services Integration Manager. Work with a team of about 40 Services folks and 10 or so other Implementation Specialists supporting these projects.
Role: Implementation Specialists install, monitor, and customize clients' systems for patient care infrastructure portfolio after an initial purchase of hardware or software. Patient care infrastructure includes patient monitoring, telemetry, Carescape network, Carescape Gateway, etc.
Primary Projects:
- Cisco IP Phone Migration: 2-3 individuals for 6 months, on and off shift work, significant travel within Central Illinois.
- Network WAN Deployment (SD-WAN): 3 individuals for 12 months. Replace WAN routers and LAN switches at direction of network engineer. 115 locations throughout Illinois, significant travel, on and off shift work.
- Clinic Wireless Refresh: 2 individuals for 12 months. Replace existing access points with new model. 115 locations throughout Illinois, this work will trail behind the Network WAN Deployment. Significant travel, on and off shift work.
Responsibilities:
- Primary installation role responsibilities
- Collaborate with Sales, Project Manager, Network Design and Digital services, customer IT and biomed to implement solutions sold.
- Use technical knowledge to install, monitor, and customize clients' systems after an initial purchase of hardware or software.
- Ensure a client doesn't only buy a product but has a positive experience with it.
- Assess and remediate existing infrastructure to support installation of new solution.
- May also perform installation, validation, and connectivity on assigned equipment.
- Function as co-lead; develop and maintain relationships and frequent communications with customers and sales to proactively identify customer needs, ensure resolution, proper follow-up, and ongoing customer satisfaction.
- Consult with IT and biomed on customer requirements for installation and address cyber security concerns.
- Mentoring and coaching local FE on installed solution.
- Responsible for prompt administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, technical project plans, technical walk thru and post warranty conversations with customer.
- Provide instruction to personnel on equipment operation, diagnostics, effective use, and repair.
- Supports engineering new product releases
Qualifications:
- Bachelors or associates degree or equivalent experience
- 4 years of experience installing and configuring network equipment (LAN/WAN, routers, switches, wireless access points, phone systems, etc.)
- 1 year of demonstrated leadership experience
- CompTIA Network and/or CCNA certifications are a major plus
- Demonstrated experience with communicating and remediating networking infrastructure
- Demonstrated experience implementing disaster recovery procedures
- Understanding of security and networking best practices to offer the best solutions and protection to company systems
- Understanding of cyber security vulnerabilities
- Need to have a valid driver's license and a reliable car for travel
- Willingness to be available "after hours" and potentially weekends for critical issues and coverage as necessary.
Physical Requirements:
- Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.
- Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.
- Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
