What are the responsibilities and job description for the L2 Desktop Support Specialist position at Fort Technologies Inc.?
Job Details
Job Title: L2 Desktop Support Specialist
Work Location: 24950 Country Club Blvd., North Olmsted, OH 44070
Work Time: 8.00 AM to 5:00 PM
Location Type: Onsite only
Timeframe: Immediate, through the length of the contract.
Contract to hire
Location Type: Onsite only
Timeframe: Immediate, through the length of the contract.
Contract to hire
Key Responsibilities:
- Provide first-level technical support for hardware, software, and network-related issues.
- Perform on-site troubleshooting, diagnostics, and repairs for desktops, laptops, printers, and other IT equipment.
- Install, configure, and update software and operating systems as needed.
- Assist with basic network connectivity issues, including Wi-Fi and VPN troubleshooting.
- Utilize ServiceNow to log, track, and update IT support tickets, ensuring timely resolution.
- Maintain accurate documentation of support tickets, resolutions, and system configurations.
- Escalate complex technical issues to higher-level support teams when necessary.
- Conduct routine maintenance and preventive checks on IT equipment.
- Support end-users with IT-related inquiries and provide guidance on best practices.
- Ensure compliance with IT security policies and procedures.
Required Skills & Qualifications:
- Experience working with ServiceNow or similar IT service management (ITSM) tools.
- Strong knowledge of Windows and macOS operating systems.
- Experience in setting up new users, imaging, inventory management, Office 365, Active Directory, SCCM.
- Excellent customer facing skills and deskside (not desktop) support skills.
- Strong knowledge with IT troubleshooting techniques for hardware, software, and networking.
- Strong customer service and communication skills.
- Ability to work independently and manage time effectively.
- A Certification or equivalent IT support training is a plus.
- Willingness to travel to different client locations as needed.
- This is a 100% Onsite work and do not expect any or Hybrid environment.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
