What are the responsibilities and job description for the CSR - Customer Service Representative position at Fort Valley Utility Commission?
JOB SUMMARY: This individual is responsible for providing information and assistance to utility customers with guidance from customer service lead and customer service manager.
MAJOR DUTIES:
- Greets all walk in customers with courtesy and processes payments in a timely and professional manner.
- Receives incoming calls or visitors. Determines the nature of the call, and refers to appropriate individual or department.
- Serves as dispatcher, initiating or receiving calls to relay or receive information.
- Issues work orders for new connects, disconnects, re-reads, and possible leaks.
- Processes all NSF checks returned by our bank and notifies customer by door hanger of time allowed to satisfy or be disconnected.
- Applies penalties and processes cut off notification listing on each due date.
- Processes cut off list, carefully checking for payment extensions, arrangements, or any applicable notes on the account.
- Processes payments and calls in over radio to meter crew for reconnect in a timely manner.
- Balances daily cash drawer with minimal shortages/overages.
- Prepares cash and checks for daily deposits turned into Finance Department.
- Resolves most customer disputes without direct supervision.
- Performs other duties as assigned.
- Initiates automated reminders (I-Voice) to customers on all cycles one day prior to due date.
MINIMUM QUALIFICATIONS:
· High School Diploma or Equivalent; Associates degree preferred.
· The position generally requires office experience and computer skills, experience with Incode is a plus.
· The individual will be self-motivated and possess the ability to interface with customers and internal personnel using good verbal and written communication skills.
· The individual will be a team player and a good listener.
Job Type: Full-time
Pay: From $19.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $20