What are the responsibilities and job description for the Inside Sales Coordinator position at Forte Opening Solutions?
Job Details
Description
At USA Wood Door a Forte Opening Solutions Company, we don't just manufacture doors; we create pathways to possibilities. We empower our employees to shape the future of our industry. Join a team where craftsmanship meets cutting-edge technology, and where your ideas can open new doors. Together, we build not just products, but a culture of excellence and collaboration.
The Inside Sales Coordinator is responsible for the execution of timely and accurate processing of customer quote orders, order entry, and claims for the complete line of Forte Opening Solutions - US Wood Door products.
Main Responsibilities:
• Answer incoming customer phone calls in a professional manner while maintaining appropriate phone metrics and KPIs
• Follow up to ensure that customer issues are resolved both promptly and thoroughly
• Research customer complaints, documenting accordingly in quality system
• Directly assist customer with resolution-based results
• Research delivery and/or invoicing discrepancies; issue credit and/or returns accordingly
• Issue Return Goods Authorizations with an approval level up to $2,000
• Establish close working relationships with internal stakeholders and customers, understanding their business and how we can add value
• Directly assist customers with technical product construction through the coordination of door frame and hardware schedules while maintaining appropriate metrics and KPIs
• Complete the order entry process with a high degree of accuracy for orders
• Communicate clearly and professionally
• Maintain appropriate Inside Sales controls and documentation
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience
• Follow all Company related safety/environmental rules and regulations
• Perform other duties as assigned by the Inside Sales Supervisor to ensure a positive customer experience
• Maintain a working environment that encourages and supports collaboration and team work
Qualifications
Education:
• High School Education required, Associate's Degree or higher preferred
Experience:
• 2-3 Years of previous experience in Inside Sales including order entry required. Relevant experience in manufacturing, call center, or building supplies industry preferred
• Solid demonstration of professional Telephone Etiquette
• Product knowledge as it relates to the Building Material and/or Door industry
• Ability to work independently and effectively in a fast-paced team environment
• Strong decision making and analytical skills
• Excellent phone and written communication skills
• Excellent PC skills in Microsoft applications
• Strong ability to multi-task while maintaining a high level of attention to detail
• Organizational skills with the ability to maintain detailed records
• Ability to establish and continually develop professional relationships with both internal and external customers
• Effective conflict resolution skills
• Available to work occasional weekends and extended hours during the work week as needed and be flexible to schedule changes.
