Senior Technology & Automation Engineer

Job Description Summary

We are seeking a dynamic and versatile Senior Technology Engineer to lead the implementation, and optimization of cutting-edge IT solutions that enhance organizational efficiency, security, and collaboration. This role combines expertise in monitoring and analytics, automation, knowledge management, incident and change management, and AI integration. Leveraging advanced Microsoft 365 E5 tools and other technologies, the Principal Engineer will drive innovation, operational excellence, and knowledge sharing across the enterprise.

Experience Must Haves

• Monitoring and Analytics
• Deploy and manage monitoring tools such as Microsoft Intune and Endpoint Manager to ensure IT systems' health and security.
• Configure and maintain proactive alerting mechanisms in Microsoft Defender for Endpoint.
• Analyze data patterns to predict future issues and provide actionable insights.
• Automation Engineering
• Develop and deploy workflows using Power Automate, PowerShell, and Azure Logic Apps.
• Integrate Microsoft Graph API and third-party tools for custom automation solutions.
• Automate device provisioning, compliance management, and patch deployment with Microsoft Endpoint Manager.
• Create detailed documentation for automation scripts and processes.
• Knowledge Management
• Develop centralized knowledge repositories using SharePoint and Viva Topics.
• Implement workflows in Power Automate to streamline updating, reviewing, and approving knowledge assets.
• Incident and Change Management
• Develop workflows for incident management using Teams, Power Automate, and ITSM tools.
• Respond and facilitate collaboration during critical incidents using Microsoft Teams.
• Track and report on incidents and changes to drive continuous improvement.
• AI Integration and Optimization
• implement AI-driven workflows using Power Automate and AI Builder.
• Develop custom AI models with Azure AI and Machine Learning for predictive analytics.
• Leverage AI tools like Viva Insights for actionable productivity insights.
  
  

Experience Should Haves

• Certifications in Microsoft 365, Azure AI, ITIL, or related fields.
• Familiarity with ITSM tools like SysAid or Jira Service Management.
• Experience with integrating AI solutions at enterprise scale.
• In-depth understanding of uptime and reliability of IT systems and automation workflows.
• Actively work on reducing incidents and mean time to resolution (MTTR).
• Create user satisfaction with knowledge repositories and AI-driven solutions.
• Increase in operational efficiency through automation and predictive analytics.
  
  

Experience & Skill Requirements

• Proven 8 years of experience across IT operations, monitoring, automation,
• Expertise in Microsoft 365 E5 tools, including Power Automate, Power BI, SharePoint, Teams, Viva Topics, Sentinel, and Graph API.
• Strong scripting skills with PowerShell, and Python
• Solid understanding of ITIL processes for incident and change management.
• Proficiency in AI/ML development, integration with Azure AI, and Machine Learning integration.
• Excellent problem-solving, analytical, and documentation skills.
  
  

About Fortellar

We are a boutique IT consulting and business process outsourcing organization supporting mid to enterprise-level organizations. We are a small, but mighty, team of experts who know how to stretch, adapt, and put on any hat required at the moment to make our clients successful and enable Fortellar’s growth. Keys to success at Fortellar include:

• Collaboration: You demonstrate excellence in remote collaboration across your Fortellar and client teams.
• Growth Mindset: You embrace personal growth and are always learning new things to support your team, clients, and personal goals.
• Client Success: You have a passion for your client’s success – you don’t just deliver to the contract you ensure that your client’s goals and needs are met.
• Humanity First: Honest and transparency are our instincts – your actions speak louder than your words, and your team members love working with you.
• Entrepreneurial: You find a way to get it done, no matter what the challenges or seeming blockers are in front of you
  
  

Work Environment

Remote/Hybrid: Remote

Travel Requirements: 10%