What are the responsibilities and job description for the Customer Service Specialist II position at Fortis Fire & Safety Inc.?
Job Description
Job Description
At VFS, A Fortis Fire and Safety Brand, we provide industry-leading fire protection services across the United States. Our ever-growing footprint can be seen in California, Florida, Texas, and Chicago and we are acquiring new brands all the time.
Our team provides a full spectrum of specialized and certified service professionals to support your company and protect your building with the peace of mind of properly installed and maintained fire and life safety systems.
Here at Fortis and throughout our family of brands, we value our employees and offer competitive benefits which include :
- 2 weeks of paid vacation
- 1 week of paid sick time
- 10 Company Paid Holidays
- Other paid time off (jury duty, bereavement)
- Competitive pay
- 401k with company match
- Medical, Dental, and Vision
- Company-paid Life Insurance
- Company-paid Short-term Disability
- Supplemental Long-term Disability and Life Insurance Packages
- Legal Insurance
- Pet Insurance
- Career Advancement Opportunities
Essential Duties & Responsibilities :
We are looking for a motivated and skilled Customer Care Specialist and Dispatcher to manage all aspects of customer communication, service dispatching, and administrative tasks within our fire safety company. The ideal candidate will possess prior experience in customer service, dispatching, and administrative duties. Experience within the construction or fire safety industry is considered a significant advantage.
Required Qualifications :
Preferred Qualifications :
Compensation :
24 - $26 / hour depending on experience
Physical Requirements
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is frequently required to stand for 8 hours, walk, sit, and climb stairs, or balance. The employee must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
INDL
Salary : $24 - $26
