Manager, Partner Channel

Job Description

Job Description

Description :

At Fortis, we lead the way in next generation payment technologies and solutions. We transform payments into a competitive advantage for our clients and partners, enabling businesses to reach uncharted growth and scale. As the solution of choice for the future of payments, Fortis moves payments closer to invisible with a proprietary platform that supports and strengthens the payments capabilities of merchants and software partners. We are a collaborative team of innovators, problem solvers, and builders, committed to the growth of our clients, partners, and team members. Through award winning software integrations, robust data, and industry vertical and commerce expertise, we deliver the ultimate frictionless commerce experiences. We are in hyper growth mode and seeking talented, innovative, and collaborative problem solvers to help us build and scale the future of payments. Grow your career with us and be on the cutting edge of the rapidly expanding FinTech payments space.

OVERVIEW :

Partner Manager plays a vital role in managing and nurturing relationships working with the Directors to drive mutual growth and success. This role is essential for fostering collaboration, expanding market reach, and achieving targets through effective partner management. Strong communication and strategy are key to the success in this role.

REQUIRED SKILLS / ABILITIES :

• Ensure alignment on expectations, mutual goals, commercial relationships, product needs, service SLAs
• Programmatic relationship for key relationships, regular meeting cadence, site visits, customer reporting, revenue sharing
• Act as first point of contact for potential partnership
• Accountable for accurate business performance data for B2B scorecard roll-up
• Conduct regular meeting and review cadence of health of Channel Partnership with regular reporting to VP
• Have knowledge of processes with product management, technology, service and training to advance Fortis product and services roadmap
• Escalates issues to Dir or VP and leverage and Fortis company resources, to ensure quick and effective resolution Possesses strong sales, customer service, problem solving and solutioning experience with Enterprise level accounts
• Highly collaborative and resourceful with ability to maintain highly functioning relationships with merchant contacts and internal Fortis Stakeholders.
• Develop and provide updates to B2B-ERP team on new partner initiatives
• Accountable for YoY growth of acquisition partners
• Accountable for retention Partners
• Drive new referral Partners
• Liaison between Marketing and B2B-ERP team
• Create real-time contacts from tradeshow connections
• Qualify and schedule potential Partner introductions with Director
• Support contact for high touch partners and tracks issues to provide timely updates to Dir / VP for cadence calls

Requirements :

EDUCATION AND EXPERIENCE :

PHYSICAL REQUIREMENTS :

Note : This job description is not an employment agreement or contract. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.