What are the responsibilities and job description for the Renewals Specialist I position at Fortra?
This position is responsible for overseeing and driving the renewals process for key customer accounts, ensuring customer retention. This position will work cross-functionally to optimize revenue, develop renewal strategies, and maintain strong customer relationships for the assigned customer accounts.
WHAT YOU'LL DO
Renewal Management:
- Lead end-to-end renewal negotiations for high-value accounts, ensuring timely and successful contract execution.
- Analyze customer usage data and feedback to present tailored renewal proposals that address customer needs.
Strategic Planning:
- Develop and execute account-specific renewal strategies to maximize retention rates and identify upsell opportunities.
- Partner with Sales, Customer Success, and Product teams to align renewal plans with broader business goals.
Customer Engagement:
- Act as a trusted advisor to clients, demonstrating deep knowledge of [Company Name]’s solutions and their value.
- Conduct regular check-ins with customers to ensure satisfaction and uncover potential challenges.
Data Analysis and Reporting:
- Monitor key metrics related to renewal performance, providing insights and recommendations to leadership.
- Maintain accurate and up-to-date records of renewals in the CRM system.
QUALIFICATIONS
- Bachelor’s degree
- 5 years of experience in renewals, account management, or customer success within the technology (preferably cybersecurity) industry
- Proven track record of achieving or exceeding renewal and retention targets
- Strong negotiation, communication, and interpersonal skills
- Ability to analyze data and make informed decisions to optimize outcomes
- Proficiency with CRM tools (e.g., Salesforce) and Microsoft Office Suite
- Familiarity with cybersecurity concepts, technologies, and market trends
- Experience working with enterprise customers in a global setting
