What are the responsibilities and job description for the Renewals Specialist position at Fortra?
This position is responsible for overseeing and driving the renewals process for key customer accounts, ensuring customer retention. This position will work cross-functionally to optimize revenue, develop renewal strategies, and maintain strong customer relationships for the assigned customer accounts.
WHAT YOU'LL DO
Renewal Management:
- Lead end-to-end renewal negotiations for high-value accounts, ensuring timely and successful contract execution.
- Analyze customer usage data and feedback to present tailored renewal proposals that address customer needs.
Strategic Planning:
- Develop and execute account-specific renewal strategies to maximize retention rates and identify upsell opportunities.
- Partner with Sales, Customer Success, and Product teams to align renewal plans with broader business goals.
Customer Engagement:
- Act as a trusted advisor to clients, demonstrating deep knowledge of [Company Name]’s solutions and their value.
- Conduct regular check-ins with customers to ensure satisfaction and uncover potential challenges.
Data Analysis and Reporting:
- Monitor key metrics related to renewal performance, providing insights and recommendations to leadership.
- Maintain accurate and up-to-date records of renewals in the CRM system.
QUALIFICATIONS
- Bachelor’s degree
- 5 years of experience in renewals, account management, or customer success within the technology (preferably cybersecurity) industry
- Proven track record of achieving or exceeding renewal and retention targets
- Strong negotiation, communication, and interpersonal skills
- Ability to analyze data and make informed decisions to optimize outcomes
- Proficiency with CRM tools (e.g., Salesforce) and Microsoft Office Suite
- Familiarity with cybersecurity concepts, technologies, and market trends
- Experience working with enterprise customers in a global setting
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