What are the responsibilities and job description for the Bilingual (Spanish) Customer Service Representative - Onsite position at Fortuna BMC?
We are seeking a Bilingual (Spanish) Customer Service Representative who will be working on-site handling inquiries related to Child Support Services while providing exceptional service through phone calls, chats, and emails. You will be highly customer-oriented, adaptable to changes in policies and procedures, and capable of working independently or as part of a diverse team.
WORK SITE: 10390 Peter A McCuen Blvd, Rancho Cordova, CA
WORK SCHEDULE: Monday - Friday, shift - 9:15 AM to 6:00 PM EST
WHAT YOU'LL DO:
- Informing Parent Paying Support (PPS) options for making payments.
- Registering PPS to make electronic payments Informing Person Receiving Support (PRS), the options they have for receiving payments: EPC, bank account/direct deposit
- Informing Employers of the options for making payments for their employees who are ordered to pay child support Registering Employers to make electronic payments
- Handle customer inquiries via phone, chat, and email.
- Provide high-quality service by effectively understanding and addressing customer needs.
- Demonstrate professionalism and a friendly attitude while resolving customer issues.
- Adapt to ongoing policy and procedure updates within the team.
WHAT YOU'LL BRING:
- Must be a U.S. citizen.
- Must be fluent in Spanish (verbal and written).
- Strong computer and phone skills; proficiency in web-based applications.
- Excellent verbal and written communication skills.
- Ability to manage customer interactions with confidence and provide resolutions effectively.
- High School Diploma or GED required.
- Must be 18 years or older.
- Typing speed of at least 30 words per minute.
Fortuna operates as a staffing agency engaged in sourcing, screening, and presenting potential candidates for employment opportunities on behalf of our clients.
Fortuna was founded in 2012 by practicing professionals with more than 50 combined years of experience. Our headquarters is in McClellan, California with offices in Los Angeles and New York, and satellite offices in the Philippines and Israel. Fortuna is an active member of multiple California service agreements, including CMAS, ITMSA (Tier 2), CalPERS SpringFed Pool, as well as multiple municipalities and large corporation vendor pools www.gofortuna.com.
