What are the responsibilities and job description for the Operational Specialist position at Fortuna Wealth?
We are seeking a full-time Operational Specialist to join our growing team at Fortuna Wealth in Boca Raton, FL!
Fortuna Wealth is a dynamic and innovative player in the finance industry, dedicated to helping our clients achieve their financial goals.
The Operational Specialist will help cultivate and enhance new and existing client relationships through active communication with clients, processing client requests, resolving inquiries, providing guidance and making sure key information and documentation remains current. Day-to-day responsibilities will include frequent interaction with clients and advisors, appointment scheduling, preparation, and follow-up. The position will also include some trading and account rebalancing. This is a salary position in the range of $40k-$70k based on experience and licensing with future growth opportunities with our company. Benefits including health / dental / vision and 401K.
Essential Duties & Responsibilities :
- Schedule Advisors’ client meetings
- Perform administrative duties that support Financial Advisors in daily business practices, including but not limited to, telephone coverage, coordination of client meetings & calendar maintenance
- Prepare materials for upcoming meetings
- Draft and send responses to clients.
- Educate clients on account services and capabilities
- Gather and organize client information to prepare financial plans.
- Conduct client appointment reminder calls and follow-ups
- Onboard and maintain client accounts, including collecting client information and require documentation, processing money movement transactions as an example, account opening and maintenance, etc.
- Assist with planning, scheduling, and organizing client events
- Review and take appropriate action on client account alerts
- Proactively communicate with advisors, clients, custodians, and team members
- Assist with continuous and professional office telephone coverage
- Handle client requests, research concerns, and resolve issues
- Complete daily tasks such as electronic filing, scanning, and mailing correspondence
- Maintain CRM data entry, and client communications
- Process client requests and maintain client data in our CRM software
- Handle inbound and outbound calls and take detailed messages
- Prepare and maintain reports to ensure that tasks such as required minimum distributions (RMD), tax withholdings, and systematic payments are processed and complete.
- Coordinate with other team members on client requests
- Perform other related duties and projects as requested
- Confirm authorization and authenticate client when processing requests
EDUCATION, EXPERIENCE
Knowledge / Skills
Salary : $40,000 - $70,000
