Banquet Coordinator

Job Description

Job Description

Position Summary :

The Banquet Coordinator is responsible for overseeing and providing direction for all aspects of the Banquet Department, emphasizing outstanding service, exceptional product quality and a high standard of sanitation, while meeting all revenue, profit, cost, and payroll objectives.

Core Duties and Responsibilities :

The Banquet Coordinator is responsible for the following duties :

• Ensure high-quality service, product delivery, and guest satisfaction.
• Coordinate food and beverage preparation, presentation, and service to maintain top quality in the Banquet Department.
• Establish and maintain effective employee relations, including interviewing, hiring, training, performance appraisals, coaching, counseling, and progressive discipline, in consultation with the Resort Sales Manager.
• Attend weekly Banquet Events Order (BEO) Meetings and assist in facilitating Banquet Department meetings.
• Conduct daily checks of Banquet spaces and meeting rooms for readiness, and manage regular inventory of supplies, decorations, linens, china, cutlery, glassware, and equipment.
• Accommodate special guest requests and handle complaints, ensuring client satisfaction from initial contact through the end of the event.
• Plan venue layouts, setup, scheduling, and décor; draft diagrams for staff setup needs, and oversee prompt teardown and cleanup post-event.
• Fully execute all Banquet Request Orders with attention to detail.
• Collaborate closely with the culinary team to meet all food and beverage needs and maintain knowledge of menu options.
• Respond to client complaints and provide effective solutions.
• Attending scheduled events to greet clients and ensure setup needs are met.
• Supervise and coordinate banquet team activities to ensure successful event execution.
• Ensure timely setup and breakdown of all banquet functions, coordinating with vendors and staff for smooth event flow.
• Train and manage banquet staff to optimize performance and ensure high-quality guest service.
• Maintain inventory of equipment, supplies, and materials, allocating resources for upcoming events.
• Collaborate with the kitchen and food and beverage team for exceptional food quality and presentation.
• Liaise with event planners and clients to meet all event requirements, including special requests and last-minute changes.
• Ensure compliance with safety regulations, sanitation standards, and health codes.
• Organize facilities including basic audio-visual setup, décor placement, and on-site catering oversight; troubleshoot equipment to ensure smooth events.
• Fill in where needed to ensure guest experience is uncompromised by operational challenges.
• Creating and manage banquet schedules and staffing assignments, adjusting as needed for changes in event requirements.
• Lead pre-event and post-event briefings to communicate critical information, address concerns, and provide feedback for future improvement.
• Schedule service staff based on anticipated business activity to ensure all positions are staffed as needed, modifying configurations based on sales volumes.

Competencies :

Qualifications – Education and Experience :

Minimum Qualifications :

Preferred Qualifications :

Work Environment :

The work environment is fast-paced and requires overall good mental and physical health.

Physical Demands :

Job-specific abilities and requirements include :

Ability to stand and walk for extended periods of time.

Ability to lift up to 50 pounds.

Ability to endure harsh weather conditions.

Ability to climb ladders.

Ability to drive with a valid driver’s license.

Ability to work in tight spaces.

Ability to perform repetitive motion from use of a computer.

Ability to crouch, crawl, and kneel.

Ability to tolerate various scents, noises, and bright lights.

Preference :

It is the policy of the Bois Forte Band, pursuant to tribal and federal law, to give preference to qualified Native Americans in hiring, promotion, and departmental transfers. Preference will be extended to members of the Bois Forte Band, members of other federally recognized tribes and to status Natives born in Canada.