Front Desk Night Auditor (Thursday-Sunday)

Front Desk Night Auditor

Job Description & Core Responsibilities

Position Summary:

Core Duties and Responsibilities:

The Night Auditor is responsible for the following duties:

• Compile and reconcile cashier reports to create a master cashier report.
• Post revenues to posting masters so that departments receive appropriate credits.
• Settle all credit card accounts.
• Precisely follow audit procedures as outlined in the audit instructions.
• Verify accuracy of figures, calculations, and postings pertaining to business transactions recorded by other employees.
• Correct errors or list discrepancies for adjustment.
• Answer in-coming and in-house phone calls in a friendly, courteous, and professional manner. Provide callers with information they request regarding property and in-house promotions.
• Check-in/register guests in an efficient and accurate manner. Be sure proper identification is received and recorded as well as verifying payment information.
• Check-out guests in an efficient and accurate manner. Be sure all bills are settled before guests leave the property.
• Keep the front desk well organized and professional. Alert the appropriate personnel for repairs, maintenance, supplies to be ordered and cleaning as needed.
• Document all guest concerns, problems, etc. in the shift report, guest profile, and copy all significant events to the RFD Manager and/or MOD.
• Seek help from the RFD Manager or MOD when unable to handle guest inquiries and concerns.
• Handle disputed guest charges and approve refunds before they are issued.
• Monitor the activity of all cash-handling employees. Monitor all discounts, complimentary items, and coupons to be sure all are being used in an appropriate manner. Disclose any misuse or misappropriation of funds to management.
• Perform other duties as assigned.

Competencies:

• Meets the company’s guest service standards.
• Demonstrates teamwork/gets along well with co-workers.
• Is reliable and dependable.
• Follows company and departmental policies and procedures.
• Demonstrates a positive attitude.
• Responds well to constructive criticism.

Minimum Qualifications:

Preferred Qualifications:

• 2 years of customer service experience, preferably in hospitality or related industry.
• High School diploma or equivalency education certificate.
• Strong mathematical skills.
• Attention to detail and organizational skills.
• Time management and multitasking skills.
• Excellent verbal and written communication skills.
• Ability to solve problems and diffuse tense situations.

Work Environment:

The work environment is fast-paced and requires overall good mental and physical health.

Physical Demands:

Job-specific abilities and requirements include:

• 8 hours per day at standing desk/computer; standing and walking frequently throughout the workday.
• Bending and light lifting up to 30 pounds occasionally.
• Ability to independently work during overnight hours.
• Ability to tolerate various scents, noises, and bright lights.

Preference: