What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Super 8 by Wyndham Duluth?
Overview
We are seeking a dedicated and enthusiastic Night Auditor to join our team. This role is essential in providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to handle various guest inquiries effectively. As a Night Auditor, you will be the first point of contact for guests, playing a crucial role in their overall experience at our hotel.
Duties
- Greet and welcome guests upon arrival with a friendly demeanor.
- Manage the check-in and check-out process efficiently while ensuring accuracy in guest information.
- Respond promptly to guest inquiries and requests via phone systems and in-person interactions.
- Provide information about hotel services, amenities, and local attractions to enhance guest experiences.
- Handle reservations, cancellations, and modifications with attention to detail.
- Assist with night audit procedures as required, ensuring all financial transactions are accurately recorded.
- Maintain a clean and organized front desk area while adhering to hospitality standards.
- Collaborate with other hotel departments to fulfill guest requests and resolve issues promptly.
- Uphold high standards of phone etiquette when communicating with guests over the phone.
Experience
- Previous experience in hospitality or resort environments is preferred but not mandatory.
- Familiarity with hotel management systems and night audit processes is an advantage.
- Strong phone etiquette skills are essential for effective communication with guests.
- Multilingual abilities are a plus, enhancing our service to diverse clientele.
- A background in hospitality management or related fields will be beneficial for career advancement within the organization.
Join us as we strive to provide outstanding guest services that create memorable experiences!
Job Type: Part-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
- Overnight shift
- Weekends as needed
Work Location: In person
Salary : $16 - $18