What are the responsibilities and job description for the Front Desk Clerk/Night Auditor position at Ramada by Wyndham Hancock Waterfront?
Job Summary
We are seeking a dedicated and customer-oriented Front Desk Clerk/Night Auditor to join our hospitality team. This role is essential in providing exceptional guest services and ensuring smooth operations during the night shift. The ideal candidate will have a passion for hospitality, strong communication skills, and the ability to handle various tasks efficiently while maintaining a welcoming atmosphere for our guests.
Responsibilities
- Greet and check-in guests with a friendly demeanor, ensuring a positive first impression.
- Manage guest reservations and inquiries through phone systems and in-person interactions.
- Perform nightly audits of hotel transactions, ensuring accuracy in financial reporting.
- Handle guest requests and complaints promptly, maintaining high standards of guest relations.
- Maintain the front desk area, ensuring it is organized and presentable at all times.
- Process check-outs efficiently while providing excellent customer service.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Assist in managing hotel security protocols during night shifts.
Skills
- Strong background in guest services and customer service within the hospitality industry.
- Proficiency in phone etiquette and handling multi-line phone systems effectively.
- Excellent communication skills, both verbal and written, with a focus on guest relations.
- Knowledge of hospitality management principles is a plus.
- Ability to work independently during night shifts while maintaining attention to detail.
- Strong problem-solving skills to address guest needs and concerns efficiently.
- Join our team as a Front Desk Clerk/Night Auditor and contribute to creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overnight shift
Work Location: In person
Salary : $14 - $15
