What are the responsibilities and job description for the Front Desk Agent/Night Auditor position at Shell lake Hotel?
Job Overview: We are looking for a dedicated and welcoming Front Desk Agent to become part of our team at a hospitality establishment. As the initial point of contact for guests, you will play a vital role in delivering outstanding customer service and ensuring a memorable guest experience. Responsibilities: - Warmly greet and welcome guests upon arrival - Efficiently handle guest check-ins and check-outs with precision - Manage incoming phone calls and address guest inquiries promptly - Offer information regarding hotel amenities, services, and local points of interest - Aid guests with luggage, transportation arrangements, and other requests - Address guest complaints or issues with empathy and professionalism - Process payments accurately and maintain up-to-date records - Collaborate with housekeeping to guarantee rooms are clean and well-maintained - Assist with arranging dry cleaning or laundry services as required Skills: - Exceptional communication and interpersonal abilities - Strong focus on delivering top-notch customer service - Proficient in multitasking and prioritizing tasks efficiently - Attention to detail for precise record management - Familiarity with hotel management software or reservation systems - Knowledge of local attractions, dining options, and transportation services Join our team as a Front Desk Agent and benefit from: - Competitive compensation package - Opportunities for career advancement within the hospitality sector - Employee discounts on accommodation and services If you are passionate about offering exceptional customer service in a dynamic setting, we invite you to apply for the position of Front Desk Agent at our hospitality establishment. Join us now!
Job Types: Full-time, Part-time
Pay: $10.00 - $14.00 per hour
Schedule:
- 10 hour shift
- 12 hour shift
- Holidays
- Night shift
- Overnight shift
- Rotating weekends
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Shell Lake, WI 54871 (Required)
Ability to Relocate:
- Shell Lake, WI 54871: Relocate before starting work (Required)
Work Location: In person
Salary : $10 - $14